Boeing
CustomerOperationsProductManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Operations Product Manager at Boeing. Skills: Customer renewals, Contract execution, Sales operations. Coordinate customer renewals. Track renewal activities”
What You'll Achieve.
Ensure timely, accurate, and efficient execution of business processes
Industry & Context.
Problem solving
U. S. Person required, Export control compliance
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Finance, Operations, or related field, or equivalent experience, Experience in a business related function, Experience in the entire client sales, implementation/integration and support, Organizational and coordination skills, Excellent written and verbal communication skills, Ability to work effectively across multiple teams and priorities, Proficiency with Microsoft Office tools and business workflow systems
Nice to Have
Experience supporting software-as-a-service (SaaS) or customer subscription-based offerings, Familiarity with customer renewals, contract lifecycle processes, or sales operations, Experience working in a cross-functional environment with Customer Success, Sales, and Operations teams, Ability to manage multiple tasks with attention to detail and accuracy
What You'll Do.
Coordinate customer renewals
Track renewal activities
Maintain process status
Facilitate communication between teams
Act as a focal for deviations
Coordinate data collection
Communicate and ensure alignment with stakeholders
Ensure non-standard requests are documented
Analyze product line sales
Initiate actions to meet revenue targets
Coordinate administrative tasks for contract execution
Distribute notices of executed agreements
Resolve customer data ordering discrepancies
Update records within CRM tools
How You'll Work.
Team & Collaboration
Customer Success Management; Selling team; Product teams; Internal stakeholders
Communication Scope
Written communication; Verbal communication
Full Job Description
Customer Operations Product Manager **Company:** The Boeing Company **Boeing Digital Services** has an opening for a **Customer Operations** **Product Manager - Business Execution**(Level 5), who supports the business administration activities of the Maintenance Efficiency product line. This role is responsible for coordinating key cross-functional processes that support Customer renewals, non-standard commercial requests, and contract execution activities. The Product Manager will work closely with Customer Success Management, the Selling team, Product, and other internal stakeholders to help ensure timely, accurate, and efficient execution of business processes tied to Maintenance Efficiency. This includes the Toolbox product line and OEM Data Sales product line in **Seattle, WA.** **Position Responsibilities** **Customer Renewal Coordination** * Coordinate with Customer Success Management and the Selling team to support all **Toolbox customer renewals** * Track renewal activities, maintain process status, and help ensure actions are completed on schedule * Facilitate communication between teams to support smooth renewal execution **Offer Process Support** * Act as a focal to the Selling team for all deviations from standard offerability of Maintenance Efficiency product offerings * Coordinate the data collection, feasibility, affordability review of all non-standard offering * Communicate and ensure alignment with stakeholders and leaders for all non-standard offering proposals * Help ensure non-standard requests are properly documented, reviewed, and routed for approval as required * Analyze produce line sales and initiate actions to meet revenue targets **Contract Execution Administration** * Coordinate administrative tasks related to the successful execution of contracts (commercial & military) * Promptly distribute notices of executed agreements to ensure relevant stakeholders are informed of contract changes and execution requirements * Resolve any Customer
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