Exinity
Financial Services
CustomerOperationsOfficer(Onboarding&Processing)
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Operations Officer (Onboarding & Processing) at Exinity. Skills: client onboarding, financial transaction processing, KYC documents, payment processing, regulatory compliance, deposits, withdrawals, payment providers, financial institutions. manage the complete lifecycle of client onboarding and financial transaction processing. ensuring seamless client experiences, regulatory compliance, and efficient handling of deposits, withdrawals, and other payment-related processes”
What You'll Achieve.
ensuring seamless client experiences; regulatory compliance; efficient handling of deposits, withdrawals, and other payment-related processes
Industry & Context.
problem‑solving abilities and the ability to identify and mitigate risks.
What They're Looking For.
Must Have
High attention to detail and accuracy in documentation and data processing., Excellent verbal and written communication skills., problem‑solving abilities and the ability to identify and mitigate risks., Customer‑focused mindset with relationship management skills., Ability to work collaboratively within a fast‑paced team environment., prioritization, time‑management, and organizational skills., Self‑motivated, goal‑oriented, and able to work with multiple competing priorities., Commitment to continuous learning and professional development.
Nice to Have
University degree in Economics, Finance, Accounting, IT, Project Management, or a related field (preferred)., Fluency in Russian, Chinese or Farsi would be an advantage., Previous experience in payment processing, financial institutions, payment providers, or the forex industry is an advantage., Experience with CRM systems, client screening tools, and payment platforms is highly beneficial.
What You'll Do.
manage the complete lifecycle of client onboarding and financial transaction processing
ensuring seamless client experiences
regulatory compliance
and efficient handling of deposits
and other payment-related processes
Process and verify client onboarding documentation
and compliance with internal policies and regulatory requirements.
Manage the full client onboarding journey
ensuring all required KYC documents are collected
Conduct client screening and perform background checks to prevent fraudulent
or illicit registrations.
Monitor OCR systems and automated tools (robots) to identify unusual patterns or suspicious activity.
Oversee the complete onboarding lifecycle and escalate issues or challenges to senior staff when required.
Handle internal and external client inquiries related to the onboarding process via email and internal systems.
Review and validate supporting documentation submitted by clients.
Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process.
Communicate and collaborate with internal departments to ensure accurate and timely transfer of information.
Identify and report any suspicious or unusual client activity to the relevant departments.
Detect discrepancies or errors in client account verification and take appropriate corrective action.
Maintain accurate records and documentation of all onboarding activities.
Transaction processing.
Monitoring the correct workflow (deposit/ withdrawal process in internal systems).
Managing the full processing life cycle and ensure that any issues and challenges are addressed to Line Manager.
coordinate with clients for orders
It is important that you are in constant contact with our payment providers and financial institutions to ensure we have ongoing smooth process.
Handle both internal and external customers' inquiries regarding payments through e-mails and other internal systems and check supportive documents.
To contact Payment Providers and various vendors to solve clients’ concerns and issues regarding Payments journey.
Communication and coordination with different departments to ensure smooth transfer of information.
prepare and present reports to the management.
How You'll Work.
Team & Collaboration
Coordinate with outsourced service providers to ensure a smooth and efficient onboarding process.; Communicate and collaborate with internal departments to ensure accurate and timely transfer of information.; Communication and coordination with different departments to ensure smooth transfer of information.; Ability to work collaboratively within a fast‑paced team environment.
Communication Scope
Excellent verbal and written communication skills.
Full Job Description
In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence and we’re here to make this potential a reality by empowering them with the Freedom to Succeed. We empower them with guidance, tools, and easy market access so they can trade and invest with confidence. We aim to make our clients their own wealth manager: empowered to create investment strategies and make investment decisions effortlessly, in their own time, on their own terms, in their own way. Founded in 1998 to offer online trading for retail clients, the Exinity Group is now over 25 years old and has provided leveraged trading to over 2 million customers through our global power brands, including FXTM and Nemo, giving them access to equity, commodity and FX markets across the Middle East, Asia, and Africa. Exinity is an energetic and diverse company with central offices in the UAE, Cyprus and the UK, plus a number of smaller hubs globally. We’re always looking for talented individuals to join us. ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too. We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company. We are seeking a detail‑oriented, analytical, and proactive Customer Operations Officer (Onboarding & Processing) to manage the complete lifecycle of client onboarding and financial transaction processing. This dual-role position is critical in ensuring seamless client experiences, regulatory compliance, and efficient handling of deposits, withdrawals, and other payment-related processes. Onboarding: * Process and verify client onboarding documentation, ensuring accuracy, authenticity, and compliance with internal policies and regulatory requirements. * Manage the full client onboarding journey, ensuring all required KYC documents are collected, reviewed, and approved. * Conduct client
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