Company
CustomerOperationsOfficerMEA
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Operations Officer MEA. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Develop working relationships with Engineering. Develop working relationships with Maintenance Planning”
What They're Looking For.
Must Have
Degree in technical or numerate discipline, Relevant experience, Product and Services Technical Knowledge required, Commitment to providing exceptional service, Proficient IT skills, Fluent across Microsoft Office suite
Nice to Have
Broad knowledge of Customer and Services organisation desirable, Worked within aerospace or aviation industry advantage
What You'll Do.
Develop working relationships with Engineering
Develop working relationships with Maintenance Planning
Develop working relationships with Operational Planning
Influence Customer to schedule maintenance activities
Coordinate Rolls-Royce teams for on-wing activities
Coordinate Rolls-Royce teams for off-wing activities
Maintain tools for Aftermarket Operations Team
Develop tools for Aftermarket Operations Team
Maintain processes for Aftermarket Operations Team
Develop processes for Aftermarket Operations Team
Integrate with Customer Regional Team
Align with Customer Regional Team
Integrate with Service Teams
Align with Service Teams
How You'll Work.
Team & Collaboration
Cross-functional coordination; Multifunctional environment; Multicultural environment
Full Job Description
## **Job Description** The Service Officer sits at the heart of our Customer Team providing linkage between our Service Lines, Regional Teams and Project organizations. **Key Accountabilities:** * Developing effective working relationships with the Engineering, Maintenance Planning and Operational Planning teams for your customers * Influencing the Customer to ensure that maintenance activities are scheduled and executed according to agreed plans. * Coordinating Rolls-Royce teams in support of on-wing and off-wing activities. * Responsibility for maintaining and developing the tools and processes to aid the smooth operation for the Aftermarket Operations Team * Integration and alignment with the Customer Regional Team in Abu Dhabi and the Service Teams in Derby. **Qualifications:** * Degree in a technical or numerate discipline (BSc or BEng), or strong relevant experience * Product and Services Technical Knowledge is required * Exhibit a commitment to providing exceptional service to customer, supplier and stake holder management * Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage * Self-motivated with an ability to work in a multifunctional and multicultural environment * Proficient IT skills, fluent across Microsoft Office suite As part of your application please upload any supporting documents Closing Date 16.06.26 ## ## **Job Category** Service Operations ## **Posting Date** 02 jún. 2026; 00:06
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