Company

CustomerOperationsOfficerMEA

AED 180–280k ~AI est. United Arab Emirates FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Customer Operations Officer MEA. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Develop working relationships with Engineering. Develop working relationships with Maintenance Planning”

What They're Looking For.

Must Have

Degree in technical or numerate discipline, Relevant experience, Product and Services Technical Knowledge required, Commitment to providing exceptional service, Proficient IT skills, Fluent across Microsoft Office suite

Nice to Have

Broad knowledge of Customer and Services organisation desirable, Worked within aerospace or aviation industry advantage

What You'll Do.

Develop working relationships with Engineering

Develop working relationships with Maintenance Planning

Develop working relationships with Operational Planning

Influence Customer to schedule maintenance activities

Coordinate Rolls-Royce teams for on-wing activities

Coordinate Rolls-Royce teams for off-wing activities

Maintain tools for Aftermarket Operations Team

Develop tools for Aftermarket Operations Team

Maintain processes for Aftermarket Operations Team

Develop processes for Aftermarket Operations Team

Integrate with Customer Regional Team

Align with Customer Regional Team

Integrate with Service Teams

Align with Service Teams

How You'll Work.

Team & Collaboration

Cross-functional coordination; Multifunctional environment; Multicultural environment

Full Job Description

## **Job Description** The Service Officer sits at the heart of our Customer Team providing linkage between our Service Lines, Regional Teams and Project organizations. **Key Accountabilities:** * Developing effective working relationships with the Engineering, Maintenance Planning and Operational Planning teams for your customers * Influencing the Customer to ensure that maintenance activities are scheduled and executed according to agreed plans. * Coordinating Rolls-Royce teams in support of on-wing and off-wing activities. * Responsibility for maintaining and developing the tools and processes to aid the smooth operation for the Aftermarket Operations Team * Integration and alignment with the Customer Regional Team in Abu Dhabi and the Service Teams in Derby. **Qualifications:** * Degree in a technical or numerate discipline (BSc or BEng), or strong relevant experience * Product and Services Technical Knowledge is required * Exhibit a commitment to providing exceptional service to customer, supplier and stake holder management * Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage * Self-motivated with an ability to work in a multifunctional and multicultural environment * Proficient IT skills, fluent across Microsoft Office suite As part of your application please upload any supporting documents Closing Date 16.06.26 ## ## **Job Category** Service Operations ## **Posting Date** 02 jún. 2026; 00:06

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