Exinity
Financial Services
CustomerOperationsOfficer(Farsispeaker)
“Customer Operations Officer (Farsi speaker) at Exinity. Skills: client onboarding, financial transaction processing, payment processing, KYC documents, client screening, customer relationship management. manage the complete lifecycle of client onboarding and financial transaction processing. Process and verify client onboarding documentation”
Industry & Context.
problem‑solving abilities and the ability to identify and mitigate risks.
What They're Looking For.
Must Have
Fluency in English and Farsi.
Nice to Have
University degree in Economics, Finance, Accounting, IT, Project Management, or a related field (preferred)., Previous experience in payment processing, financial institutions, payment providers, or the forex industry is an advantage., Experience with CRM systems, client screening tools, and payment platforms is highly beneficial., Experience working with CRM tools and automated screening technologies., analytical and data interpretation skills.
What You'll Do.
manage the complete lifecycle of client onboarding and financial transaction processing
Process and verify client onboarding documentation
Manage the full client onboarding journey
Conduct client screening and perform background checks
Monitor OCR systems and automated tools
Oversee the complete onboarding lifecycle
Handle internal and external client inquiries related to the onboarding process
Review and validate supporting documentation
Coordinate with outsourced service providers
Communicate and collaborate with internal departments
Identify and report any suspicious or unusual client activity
Detect discrepancies or errors in client account verification
Maintain accurate records and documentation
Transaction processing
Monitoring the correct workflow (deposit/ withdrawal process in internal systems)
Managing the full processing life cycle
customer relationship management
coordinate with clients for orders
Handle both internal and external customers' inquiries regarding payments
check supportive documents
contact Payment Providers and various vendors
Communication and coordination with different departments
prepare and present reports to the management
How You'll Work.
Team & Collaboration
Coordinate with outsourced service providers; Communicate and collaborate with internal departments; Communication and coordination with different departments; Ability to work collaboratively within a fast‑paced team environment.
Communication Scope
Excellent verbal and written communication skills.
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