Indigo Books & Music
Retail
CustomerOperationsManager
“Customer Operations Manager at Indigo Books & Music. Skills: Customer operations, Sales management, Team leadership. Manage and motivate team. Provide excellent customer service”
What You'll Achieve.
Meet sales goals; Meet profitability targets
Industry & Context.
Identify areas to improve; Address gaps in performance
Flexible schedule, Evenings availability, Weekends availability, Holidays availability, Lift up to 40 pounds, Bilingualism required (Quebec)
What They're Looking For.
Must Have
2-3 years management experience, Specialty retail experience, Multi-unit retail experience
Nice to Have
College degree preferred
What You'll Do.
Manage and motivate team
Provide excellent customer service
Suggest Indigo products
Meet strategic priorities
Meet profitability targets
Assess sales performance
Analyze sales performance
Address gaps in performance
Act as customer advocate
Lead omni-sales programs
Leverage technology on sales floor
Encourage customers to shop their way
Embrace technology solutions
Lead national events execution
Lead store-level events execution
Manage store-level customer initiatives
Manage social media channels
Manage local assortment
Manage Indigo Love of Reading drives
Provide product insight
Provide customer experience insight
Provide sales insight
Lead inventory management processes
Lead returns processes
Manage the sales floor
Ensure employee health and safety
Ensure customer health and safety
Comply with health and safety policies
Bring out the best in others
Constructively stretch talent
Give authentic feedback
Align performance objectives
Share technical knowledge
Seek to learn from others
Help others see impacts
Engage others for input
Encourage sharing of point of view
Ensure team engagement
Ensure team productivity
Ensure team bench strength
Model Indigo's beliefs
Convey positive image
Celebrate diversity of thought
Foster culture of learning
Take risks without fear
How You'll Work.
Team & Collaboration
Cross-functional teams; Visual merchandising partners
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