Indigo Books & Music
Retail
CustomerOperationsManager
“Customer Operations Manager at Indigo Books & Music. Skills: Customer experience management, Omni sales, Team leadership. Manage and motivate team. Provide excellent customer service”
What You'll Achieve.
Meet strategic priorities; Meet sales goals; Meet profitability targets
Industry & Context.
Ability to lift 40 pounds
What They're Looking For.
Must Have
2-3 years management experience, Specialty retail experience, Multi-unit retail experience, Ability to be mobile, Flexible schedule availability, Ability to lift 40 pounds
Nice to Have
College degree preferred, Bilingualism (French/English) required for Quebec
What You'll Do.
Manage and motivate team
Provide excellent customer service
Make product recommendations
Meet profitability targets
Analyze sales performance
Address performance gaps
Act as customer advocate
Lead omni-sales programs
Leverage technology for sales
Manage store customer initiatives
Partner on visual merchandising
Lead inventory management
Ensure employee safety
Ensure customer safety
Attract and develop talent
Empower and stretch talent
Give performance feedback
Align performance objectives
Share technical knowledge
Engage others for input
Encourage sharing of viewpoints
Foster learning culture
How You'll Work.
Team & Collaboration
Partner on visual merchandising
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