Indigo Books & Music
Retail
CustomerOperationsLeader
“Customer Operations Leader at Indigo Books & Music. Skills: Customer experience, Sales, Operations, Leadership. Coach CERs on customer service. Coach CERs on suggesting products”
What You'll Achieve.
Contribute to customer experience; Contribute to omni sales results; Drive efficiency; Encourage customers to shop their way
Industry & Context.
Diagnose issues; Resolve issues
Flexible schedule, Lift up to 40 pounds
What They're Looking For.
Must Have
1-2 years customer service experience, 1-2 years merchandising experience, 1-2 years operations experience, Experience leading others, Knowledge of provincial health and safety standards, Bilingualism (French/English) required for Québec
Nice to Have
Experience in a customer service role, Experience in a merchandising role, Experience in an operations role
What You'll Do.
Coach CERs on customer service
Coach CERs on suggesting products
Coach CERs on selling products
Coach CERs on selling promotions
Coach CERs on selling programs
Lead execution of activities
Support strategic priorities
Support profitability targets
Act as customer advocate
Identify customer expectations
Anticipate customer needs
Identify areas for improvement
Lead execution of omni-sales
Ensure technology is leveraged
Support new technology rollouts
Support digital rollouts
Support adoption through readiness
Support adoption through training
Support adoption through coaching
Support adoption through feedback
Support experiential elements
Support marketing elements
Support community elements
Support author events
Support customer initiatives
Support Love of Reading drives
Execute inventory management processes
Participate in health and safety committee
Ensure employee health and safety
Ensure customer health and safety
Participate in hiring activities
Cross-train existing team
Provide feedback on team performance
Collaborate to drive solutions
Share technical knowledge
Help others see impacts
Engage other functions for input
Encourage sharing of points of view
Model Indigo's beliefs
Convey positive image
Celebrate diversity of thought
Foster culture of learning
Foster culture of taking risks
How You'll Work.
Team & Collaboration
Collaborate with others; Engage other functions
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