CustomerOperationsLead

Few people get to build a bank from scratch. Even fewer get to build one at a moment when banking itself is being reinvented. The dollar is the best product in the history of the world, with practically infinite global demand, but distribution is broken. Global clearing runs on legacy banks that are closed 115 days a year, built for humans and take two days to settle. Augustus is the update to the internet era. We received conditional approval from the OCC to charter America’s first stablecoin-native clearing bank that is always open, made for machines, at the speed of compute. We are a group of operators, unicorn early employees, ex-founders and people who walked away from degrees because they believe this is an industry and career defining opportunity. We're backed with $40M from Peter Thiel’s Valar Ventures, Creandum and founders of Ramp, Deel and Circle. We are regulated in Europe and live with Euro and Stablecoin clearing today. Now, we are building the US team from the ground up, while continuing to grow rapidly in Europe. THE ROLE As Customer Operations Lead at Augustus, you own the entire operational backbone of our post-sales function: onboarding, enablement, and customer support. After signature, two tracks run in parallel across every account: a commercial track owned by Account Management and an operational track owned by you. The processes, the SOPs, the KPIs, the tooling, the automations, and the agents that run all of that - all yours. We're building a dark bank, a bank that runs mostly autonomously, where operations are designed so the work doesn't emerge in the first place. Customer Operations is the front line of that thesis. Enablement that takes minutes instead of hours. Support that deflects before it escalates. Onboarding in minutes not months. You design the system. You set the metrics that prove it works. You build the agents that run it. Every flow you redesign is a flow that becomes machine-runnable. Every flow you patch with headcount is a