Lendable
FinTech
CustomerOperationsExecutive-USCards
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Operations Executive - US Cards at Lendable. Skills: Customer operations, US Cards program. Interact with customers. Answer questions”
What You'll Achieve.
Achieve first-contact resolution; Meet performance targets; Ensure delivery of objectives
Industry & Context.
Finding effective solutions; Solving problems independently
Rotating weekly shifts, WFH Monday & Friday, Tuesday - Thursday in office, Training in London office, 10 am - 7 pm UK time training
What They're Looking For.
Must Have
2 years customer-facing role, Excellent written communication, Excellent verbal communication, Active listening abilities, Rapport-building abilities, Comfortable with technology, Quick to learn software, Open to feedback, Adaptable to change, Enjoy solving problems, Multitasking, Improving processes
Nice to Have
Financial services experience, Consumer lending experience, Familiarity with US work environments, Familiarity with US customer expectations
What You'll Do.
Interact with customers
Coordinate across internal teams
Coordinate with external partners
Ensure customer demand is met
Achieve first-contact resolution
Identify customer dissatisfaction
Record customer dissatisfaction
Respond appropriately
Achieve complaint resolution
Follow complaint escalation procedures
Meet performance targets
Ensure delivery of objectives
How You'll Work.
Team & Collaboration
Internal teams; External partners
Communication Scope
Written communication; Verbal communication; Active listening; Rapport building
Full Job Description
ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the fastest-growing tech companies in the UK - Profitable since 2017 - Backed by top investors including Balderton Capital and Goldman Sachs - Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting ABOUT THE ROLE At Lendable, we're on a mission to brighten the financial futures of millions of Americans. Since launching our U.S. Credit Card in May 2024, we’ve been reshaping consumer credit by blending exceptional talent with cutting-edge technology. We’re looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability. As part of this exciting new chapter, you’ll play a key role in defining and managing critical operational processes from start to finish, making a real impact every day Working Hours: Rot
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