CustomerOperationsAssociate

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! # **Position Overview:** Insulet is a global, innovative health care brand experiencing fast, global growth, expanding into Asia Pacific looking to disrupt the Insulin delivery Industry. This Australia based role offers an exciting opportunity for a Customer Operations Associate. The purpose of the business-critical Customer Operations Associate role is to be responsible for entering, and maintaining accurate data in Insulet Australia’s systems, and ensure that it is accessible and reliable for other departments. Success in this role will be accomplished through ability to be highly organized with a keen attention to detail, communicate effectively, learn quickly, and problem solve. The Customer Operations Associate role reports directly to the Customer Operations Associate Supervisor and works closely and collaboratively with the Inside Sales Team, the Field Sales Team and Customer Care Team. # # # # **Responsibilities:** * Coordinate all aspects of the customer’s initial order, including reviewing and organizing information to prepare accurate source data for entry. * Verify the accuracy of source documents and resolve discrepancies prior to entry to maintain strong data integrity. * Adhere to company protocols for data storage, handling, and security to ensure compliance and protect sensitive information. * Oversee and consolidate digital payments to coordinate customer product access. *