Payscale
Customer & Services
CustomerOperationsAnalyst
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“Customer Operations Analyst at Payscale. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, project management techniques, in-product database management tools, maintenance and configuration functionality. client's site readiness by completing maintenance and service activities within the Payscale Marketpay product. updating a client’s site library of publisher sources”
Industry & Context.
analytical skills
What They're Looking For.
Must Have
Bachelor's degree with 1-3 years of Software Customer Support, Customer Success or data management related experience, Ability to prioritize and lead multiple projects/task assignments simultaneously to meet deadlines and manage competing priorities across the team, Ability to work autonomously, show success in self-directed learning and be self-managing with good analytical, organizational, and time-management skills, Apply high ethical standards to protect the confidentiality of clients and 3rd party data, Experience with compensation/survey management software, Experience with PC/Web applications, particularly Excel and relational databases
Nice to Have
Marketpay (or other compensation management software) experience a plus
What You'll Do.
client's site readiness by completing maintenance and service activities within the Payscale Marketpay product
updating a client’s site library of publisher sources
completing a year over year refresh of client job matches
survey participation services
validation of data permissions
execute client requests
Manage Salesforce queue: Triage incoming requests and distribute cases to team members
Client Marketpay Site Refresh: Update job matches for less complex client libraries
Survey Participation Services: Partner with team to conduct annual participation process
Survey Library Review: Assist with the verification of client survey data purchase(s) and uploads
How You'll Work.
Team & Collaboration
Connect and collaborate with different teams regarding client site maintenance and enablement
Communication Scope
Customer Communications: Maintain professional, timely communication with clients at all workflow touchpoints; Effective Communications
Process & Methodology
project management techniques, Ability to prioritize and lead multiple projects/task assignments simultaneously to meet deadlines and manage competing priorities across the team, Project and Prioritization management
Full Job Description
ABOUT PAYSCALE Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower top companies in the U.S. and businesses like Cintas, ZoomInfo, Chipotle, Brookdale Senior Living, Ohio State University, American Airlines, and TJX Companies. Create confidence in your compensation. Payscale. To learn more, visit www.payscale.com http://www.payscale.com. Job Summary The Customer Operations team ensures each client’s site readiness by completing maintenance and service activities within the Payscale Marketpay product. This work includes updating a client’s site library of publisher sources, completing a year over year refresh of client job matches, survey participation services, validation of data permissions and other related actives as assigned. You will coordinate with clients to execute client requests, while communicating key information and results accordingly. What You'll Do As a successful team member, the Customer Operations Analyst I provides assistance and guidance to our clients using project management techniques and in-product database management tools. An ability to quickly master the maintenance and configuration functionality within our system platforms is essential to this role. IN THIS ROLE, THIS INDIVIDUAL WILL: - Manage Salesforce queue: Triage incoming requests and distribute cases to team members. - Client Marketpay Site Refresh: Update job matches for less complex client libraries. - Survey Participation Services: Partner with team to conduct annual participation process. - Survey Library Review: Assist with the verification of client survey data purchase(s) and uploads - Customer Communications: Maintai
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