CustomerOnboardingSpecialist

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. Join the team powering the backbone of America As a Customer Onboarding Specialist, you will help new prospective fleets transition seamlessly from application to active usage of the Mudflap fuel card. You will be responsible for guiding prospects through the onboarding journey, ensuring they understand and experience the full value of our services. Your role is critical in building customer trust, fostering loyalty, and contributing to Mudflap’s growth by driving activation and retention rates. Expectations (In this role, you will): - Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process. - Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns. - Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented. - Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams. - Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention. - Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices. - Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.   Experience (What we look for): - Proven experience in a customer-facing role, such as onboarding, customer success, sales or support. - Strong c