CustomerOnboardingSolutionLead

About Playtech Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: [www.playtechpeople.com](http://www.playtechpeople.com/) Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. Playtech Managed Services is seeking an experienced Customer Onboarding Solution Lead responsible for the design and optimization of compliant onboarding flows across regulated markets. Your influential mission. You will... * Own and continuously optimize the end‑to‑end customer onboarding journey across markets, from registration through verification and activation. * Manage onboarding logic and flows within internal and external platforms, ensuring alignment with risk‑based and regulatory requirements. * Own and optimize the functional use of third‑party onboarding providers, ensuring they fit * regulatory purpose. * Translate regulatory and compliance requirements into practical, efficient onboarding solutions that balance risk control and customer experience. * Drive onboarding changes based on regulatory updates, risk insights, operational feedback, and market expansion needs. * Assess the impact of onboarding changes on conversion, fraud, compliance risk, and operational perfo