Sleek
SaaS
CustomerOnboarding&RetentionLead-AustraliaClients-Remote
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Onboarding & Retention Lead - Australia Clients - Remote at Sleek. Skills: customer onboarding, customer retention, account management, client relationship management. developing customer relationships. ensuring a smooth onboarding, billing, and account management experience”
What You'll Achieve.
Be the internal champion for onboarding; Optimise the client journey; start on the right foot, both sides clear on expectations and ready to roll
Industry & Context.
A problem-solving attitude; every challenge has a solution; love tackling problems head-on; Problem Solving; think on your feet; identify, diagnose, and resolve production issues quickly
background screening, education verification, criminal history check, political exposure check, bankruptcy or adverse credit history check
What They're Looking For.
Must Have
minimum of 3 years experience as Customer Success, Customer Support, or Account Management, deal with a portfolio of clients with a technical service/product between you and them
Nice to Have
Experience in a high-growth environment (SaaS, fast-scaling SMEs)
What You'll Do.
developing customer relationships
ensuring a smooth onboarding
and account management experience
Be the internal champion for onboarding
Optimise the client journey
work with customer success
product and operations team to shape a smooth and comprehensive experience
How You'll Work.
Team & Collaboration
work with customer success, sales, product and operations team to shape a smooth and comprehensive experience
Communication Scope
Strong organisational, interpersonal, and communication skills
Full Job Description
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: 1. **Corporate Secretary:** Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations 2. **Accounting & Bookkeeping:** Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific **Requirements** We are looking for a **well rounded Onboarding Lead to support our growth in Australia **that is excited about the below Mission and Outcome. **Mission** : This role is crucial in **developing strong customer relationships** and ensuring a smooth **onboarding, billing, and account management experience.** **Outcomes: ** * **Be the internal champion for onboarding** – THE most important step of our client journey - you'll make sure we start on the right foot, both sides clear on expectations and ready to roll. * **Optimise the client journey** – work with custo
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