Airship
CustomerOnboardingProjectManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Onboarding Project Manager at Airship. Skills: Customer Onboarding, Project Management, Technical Implementation, Client Relationship Management. Serve as the primary point of contact for new customers throughout the entire onboarding phase. Manage the execution of each customer's implementation plan”
What You'll Achieve.
Turn new customers into successful, long-term Airship users by delivering a smooth, well-organized onboarding experience from kickoff through handoff; Ensure customers go live on time and with confidence; Hit key milestones on schedule; Ensure each onboarding project reaches full technical completion; Establish a clear plan for future development at the close of each onboarding; Facilitate a smooth transition of each account to the Account Manager after onboarding; Increase efficiency, improve quality, and scale the onboarding experience through AI
Industry & Context.
Identify and remove roadblocks; Proactively flag risks and blockers, and work cross-functionally to resolve them
Up to 10% travel based on business needs or as requested by your manager
What They're Looking For.
Must Have
3+ years of direct experience in a client-facing project management or implementation role, Proven ability to manage multiple complex, multi-month implementation projects simultaneously, verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders, Proficiency in project planning tools (e. g. , Jira, Asana, Monday. com, Microsoft Project) to track and report on project status, Demonstrated skill in risk management and proactive identification of project roadblocks, organizational and time management skills with a focus on outcomes, Ability to work independently while collaborating effectively in a team environment, Fluency in English required, Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
Nice to Have
Experience in digital marketing solutions (mobile, email, SMS, web analytics) or a SaaS product environment, Familiarity with the software development lifecycle (SDLC) and coordinating with customer development teams, Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification, Experience with version control systems like GitHub, A track record of using AI tools and automation to improve project workflows and customer experiences, Ability to speak, read, and write Spanish is strongly preferred
What You'll Do.
Serve as the primary point of contact for new customers throughout the entire onboarding phase
Manage the execution of each customer's implementation plan
Coordinate activities across internal and external teams to hit key milestones on schedule
Lead regular check-ins with customers to review progress
and align on next steps
Route customer questions to the right Airship resources and proactively follow up to ensure internal tasks are completed promptly
Ensure each onboarding project reaches full technical completion
including implementation of key use cases and deployment of metrics tracking
Establish a clear plan for future development at the close of each onboarding
Facilitate a smooth transition of each account to the Account Manager after onboarding
Proactively flag risks and blockers
and work cross-functionally to resolve them before they impact timelines
Look for opportunities to use AI tools and workflows to increase efficiency
and scale the onboarding experience
How You'll Work.
Team & Collaboration
Coordinate end-to-end technical implementations; Keep cross-functional teams accountable; Working closely with both customer teams and internal stakeholders; Route customer questions to the right Airship resources; Proactively follow up to ensure internal tasks are completed promptly; Work cross-functionally to resolve risks and blockers
Communication Scope
Verbal and written communication skills; Ability to work effectively with both technical and non-technical stakeholders; Lead regular check-ins with customers
Process & Methodology
Manage multiple onboarding projects simultaneously, Manage the execution of each customer's implementation plan, Coordinate activities across internal and external teams to hit key milestones on schedule, Track and report on project status, Risk management, Proactive identification of project roadblocks, Organizational and time management skills with a focus on outcomes
Full Job Description
About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role You will be the driving force behind every new customer's first experience with Airship. As the primary point of contact during onboarding, you will coordinate end-to-end technical implementations, keep cross-functional teams accountable, and make sure customers go live on time and with confidence. Your goal: turn new customers into successful, long-term Airship users by delivering a smooth, well-organized onboarding experience from kickoff through handoff. This role sits at the intersection of project management, customer experience, and technology. You will manage multiple onboarding projects simultaneously, working closely with both customer teams and internal stakeholders to align technical execution with business goals. You will also have the opportunity to shape how we use AI to make our onboarding process faster, smarter, and more scalable. What You'll Do Be the customer's go-to person: Serve as the primary point of contact
Applying for this Customer Onboarding Project Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Airship?
Real rants from real employees. Read before you apply.