CustomerOnboardingManager,GermanSpeaking

## Description We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving: factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big, but the ownership is personal. Every full-time team member gets equity: real skin in the game. When we grow, you do too. This next chapter is about scaling with intelligence, not just size, fueled by operational maturity, a clear vision, and a strong focus on AI. ## Role Purpose The Customer Onboarding Manager role exists to ensure every new SafetyCulture customer reaches their first value moment quickly and confidently, reducing time-to-value and early churn risk. Working within the Customer Solutions & Implementation team, this role is the primary delivery mechanism for structured, scalable onboarding across our growing customer base. ## Key responsibilities Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria. Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage. Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early. Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution. Act as a trusted advisor on product and industry best pract