Tipalti
SaaS
CustomerOnboardingManager
“Customer Onboarding Manager at Tipalti. Skills: Customer Onboarding, Implementation Management, SaaS Product Implementation, Customer Success, Project Management. Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers. Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti”
What You'll Achieve.
exceeding expectations; 99% customer retention rate
Industry & Context.
problem-solving skills; expert problem-solving assistance
What They're Looking For.
Must Have
4+ years of implementation, project management, consulting, or customer success experience with SaaS applications, Excellent project management, communication, and problem-solving skills, Ability to work in a fast-paced, deadline-driven start-up environment, Passionate about customer service and proactively identifying solutions
Nice to Have
Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc., Accounts Payable and Procurement knowledge, Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc. )
What You'll Do.
Lead the implementation of Tipalti's rapidly growing
cloud-based accounts payable automation solution
ensuring a seamless experience for our customers
Deliver exceptional service
becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti
Guide customers through the technical integration process
providing expert problem-solving assistance
Oversee project timelines
and development efforts
keeping customers on track and exceeding expectations
Contribute to the internal knowledge base
capturing lessons learned and empowering colleagues
How You'll Work.
Team & Collaboration
empowering colleagues
Communication Scope
communication skills
Process & Methodology
project management, Oversee project timelines, tasks, and development efforts
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