Justworks
CustomerOnboardingManager
“Customer Onboarding Manager at Justworks. Skills: customer onboarding, implementation, project management, stakeholder management, consultative approach. Serve as the main point of contact for new customers, owning the end-to-end onboarding experience. Project manage onboarding implementations, ensuring timely completion of all milestones”
What You'll Achieve.
critical driver of successful implementations; driving outcomes; keep onboarding on track; high standard of customer experience
Industry & Context.
troubleshoot challenges; make informed decisions; Solution-oriented
What They're Looking For.
Must Have
2–5 years of experience in customer onboarding, implementation, or customer success project management and stakeholder management skills, Ability to explain complex products or services clearly and effectively, attention to detail with the ability to manage competing priorities, Experience working cross-functionally in a fast-paced environment
What You'll Do.
Serve as the main point of contact for new customers
owning the end-to-end onboarding experience
Project manage onboarding implementations
ensuring timely completion of all milestones
Deliver and tailor core onboarding calls based on customer needs
Apply a consultative approach to understand customer goals and align onboarding accordingly
Proactively monitor onboarding progress and drive accountability across stakeholders
Identify risks and blockers and lead resolution strategies across cross-functional teams
Provide guidance on product configuration
Triage and resolve customer inquiries
ensuring a high-quality and responsive experience
Partner closely with Sales to ensure a seamless transition into onboarding
Prepare and deliver onboarding completion summaries and transition documentation
Performs other related duties as assigned
How You'll Work.
Team & Collaboration
managing multiple stakeholders; navigating ambiguity; ensuring alignment across customers and internal teams; lead resolution strategies across cross-functional teams; Partner closely with Sales
Communication Scope
explain complex concepts clearly; guide customers toward best practices; confident leading customer conversations; asking thoughtful questions
Process & Methodology
Project manage onboarding implementations, ensuring timely completion of all milestones, proactively managing timelines, identifying risks, driving outcomes
Applying for this Customer Onboarding Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Justworks?
Real rants from real employees. Read before you apply.