Eve
Legal
CustomerOnboardingManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Onboarding Manager at Eve. Skills: Customer success, Implementation, Onboarding. Guide customers onboarding. Guide customers implementation”
What You'll Achieve.
Ensure customer success; Achieve desired outcomes
Industry & Context.
Problem-solving; Analytical capabilities
What They're Looking For.
Must Have
3+ years customer onboarding, 3+ years implementation, 3+ years customer success, SaaS platforms understanding, Explain technical concepts
Nice to Have
Legal tech experience, AI experience, Data-driven enterprise products experience, Project management excellence, Organizational skills excellence, Dynamic environment adaptability, Fast-paced environment adaptability, Customer satisfaction dedication, Customer success dedication, Long-term partnerships building
What You'll Do.
Guide customers onboarding
Guide customers implementation
Ensure smooth adoption
Develop training programs
Deliver training programs
Help customers utilize product
Understand customer workflows
Meet specific customer needs
Track implementation metrics
Report implementation metrics
Track customer success indicators
Report customer success indicators
Partner with sales teams
Partner with product teams
Partner with engineering teams
Ensure customer requirements met
How You'll Work.
Team & Collaboration
Sales teams; Product teams; Engineering teams
Communication Scope
Present clearly; Present concisely
Process & Methodology
Project management
Full Job Description
About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You'll Do: Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs Success Metrics: Track and report on key implementation metrics and customer success indicators Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated What We're Looking For: Customer Success Experience: 3+ years experience i
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