Halter
AgTech
CustomerOnboardingLeadU.S.
Neural analysis suggests this role is
optimal for Lead candidates.
“Customer Onboarding Lead U. S. at Halter. Skills: Customer onboarding, Team leadership, Operations management, Revenue generation. Deliver against US new deployment ARR goals. Lead the regional operating rhythm”
What You'll Achieve.
Deliver against US new deployment ARR goals; Improve customer adoption; Improve time-to-value; Improve long-term retention; Improve US CSat response rate; Deliver against regional ARR goals; Own regional Launch cost; Improve efficiency; Cut time-to-resolution; Cut operational overhead
Industry & Context.
Root cause analysis; Troubleshooting; Process redesign
What They're Looking For.
Must Have
5-6 Launch Representatives management, US new deployment ARR goals delivery, Regional operating rhythm setting, Customer delivery consistency, Leading indicators of risk and opportunity monitoring, Customer adoption improvement, Time-to-value improvement, Long-term retention improvement, US CSat response rate tracking, Team delivery and performance management, Launch targets execution, US capacity and capability planning, New deployment ARR growth matching, Regional growth plans hiring, Process consistency championing, Tooling hygiene championing, Quality standards championing, Regional ARR goals delivery, Regional Launch cost ownership, Efficiency improvement, Customer outcomes maintenance, Customer experience maintenance, Low-value work spotting, Team operation redesign, Repeatable workflow building, Time-to-resolution reduction, Operational overhead reduction, Systemic issues escalation, Sales handoff management, Customer expectations setting, Rev Ops and Support partnership, Launches operational soundness, Product and Engineering feedback provision, Regional context representation, Adoption barriers representation, Global planning representation, Global forecasting representation, Global improvement work representation, Customer-facing teams leadership, Frontline team members coaching, Clear expectations setting, Consistent follow-through, Multiple priorities management, Clean feedback loops building, Work completion driving, Data diagnosis ability, Team operation redesign ability, Zooming in to execute ability
Nice to Have
Experience coaching and developing frontline team members, Comfort using data to diagnose what's working, Ability to zoom out to redesign how the team operates, Ability to zoom in to execute
What You'll Do.
Deliver against US new deployment ARR goals
Lead the regional operating rhythm
Ensure customer delivery stays consistent
Watch leading indicators of risk and opportunity
Act through your team to improve outcomes
Find patterns across customer segments
Shape strategies that improve adoption
Shape strategies that improve time-to-value
Shape strategies that improve long-term retention
Track and improve US CSat response rate
Balance high-touch customer experience
Balance operational efficiency
Manage your team's day-to-day delivery
Manage your team's performance against launch targets
Set clear expectations for team execution
Drive execution through team routines
Drive execution through coaching
Drive execution through accountability
Plan US capacity to match growth
Plan US capability to match growth
Onboard new Launch Reps
Build a high-performance culture
Champion process consistency
Champion tooling hygiene
Champion quality standards
Deliver against regional ARR goals
Own regional Launch cost
Improve efficiency without compromising outcomes
Improve efficiency without compromising experience
Spot where time goes to low-value work
Redesign how the team operates
Build repeatable workflows
Cut time-to-resolution
Cut operational overhead
Escalate systemic issues to Global Launch team
Work closely with Sales to manage handoffs
Work closely with Sales to set clear customer
Partner with Rev Ops to keep launches sound
Partner with Support to keep launches sound
Give Product structured feedback
Give Engineering structured feedback
Represent the US region in global planning
Represent the US region in global forecasting
Represent the US region in global improvement work
How You'll Work.
Team & Collaboration
Sales handoffs; Rev Ops partnership; Support partnership; Product feedback; Engineering feedback; Global planning; Global forecasting; Global improvement work
Full Job Description
ABOUT HALTER At Halter, we're on a mission to enable ranchers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next pasture? No ATVs, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you'll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard. We're backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn https://www.instagram.com/halterhq/ & Instagram https://www.linkedin.com/company/halter-limited/. ABOUT THE ROLE As the Customer Onboarding Lead U.S. (internally called a Launch Lead) at Halter, you'll lead a team of Onboarding Representatives (internally called Launch Representatives) deploying Halter onto new ranches across the United States. You own how launches happen in the US: how your team performs, how customers experience their first months with Halter, and how we deliver against our deployment goals. Launching means training ranchers and their animals on how to get the most out of our platform, and setting them up to successfully run their operation with Halter from day one. This is a leadership role with real ownership. You manage your team's delivery and performance, set the operating rhythm for the region, and own US new deployment ARR (Annual Recurring Revenue). You'll work closely with Sal
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