AI Acquisition
information and software products
CustomerOnboardingLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Onboarding Lead at AI Acquisition. Skills: Customer onboarding, Building onboarding systems, Managing onboarding teams, Driving customer activation and retention. Own the customer journey from "paid" to "completing, renewing, expanding". Define the activation metric and move it weekly”
What You'll Achieve.
Define the activation metric and move it weekly; Metric that says onboarding worked; Close that gap before churn or refunds eat the unit economics
Industry & Context.
The save when it wobbles; Close that gap before churn or refunds eat the unit economics
What They're Looking For.
Must Have
4 to 7 years owning customer onboarding, success, account management, or implementation in a high-velocity environment, Built or rebuilt a 30-60-90 day onboarding flow in the last 24 months, ideally while the product was still moving, Worked inside a fast online education, SaaS, agency, coaching, or info-product company that ships weekly, Owned an activation, completion, or retention metric and moved it, Managed at least 2 to 5 direct reports (CSMs, onboarding specialists, implementation managers), Comfortable working with US and UK customers and teammates across time zones, Native or near-native written and spoken English
What You'll Do.
Own the customer journey from "paid" to "completing
Define the activation metric and move it weekly
and escalation playbooks from a blank page
Run a small onboarding team and grow it as the product line scales
Decide what gets templated
Bridge sales promises to delivery reality without dropping either side
Ship improvements in days
How You'll Work.
Team & Collaboration
Report into senior onboarding leadership; Work with US and UK customers and teammates across time zones
Communication Scope
Native or near-native written and spoken English
Full Job Description
You own how new customers turn into activated, completing, retaining clients. **The Seat** Day one, you inherit a newer product offering, paying customers already in the door, and a 30-60-90 day window that is currently doing too much work on instinct. You build the operating layer that turns "they paid" into "they finished, they renewed, they referred." You own the kickoff, the first deliverable, the proof point, the save when it wobbles, and the metric that says onboarding worked. You report into senior onboarding leadership. You run a small team and grow it as the product line grows. You ship changes this week, not next quarter. ** The Company** AI Acquisition is a multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. We launch and scale information and software products on a marketing and sales engine refined across 12 product launches and $100M+ in ad spend. This seat sits inside the onboarding org and is dedicated to a newer product line where distribution is solving itself faster than onboarding can keep up. Your job is to close that gap before churn or refunds eat the unit economics. **What You Actually Do** * Own the customer journey from "paid" to "completing, renewing, expanding" * Define the activation metric and move it weekly * Build kickoff, milestone, save, and escalation playbooks from a blank page * Run a small onboarding team and grow it as the product line scales * Decide what gets templated, what gets cut, what gets escalated * Bridge sales promises to delivery reality without dropping either side * Ship improvements in days, not quarters ** Why This Seat is Worth Taking** * Day 1 is not Day 0. Customers are paying, the product is live, senior leadership is paying attention * You build the system, not maintain someone else's * Direct exposure to operators who have run $100M+ in paid acquisition across 12 product launches * ZA-based, async with US and UK overlap, stable full-time role at a profitable bootstrapped compan
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