AI Acquisition
information and software products
CustomerOnboardingLead
“Customer Onboarding Lead at AI Acquisition. Skills: Customer onboarding, Building onboarding systems, Managing onboarding teams, Driving customer activation and retention. Own the customer journey from "paid" to "completing, renewing, expanding". Define the activation metric and move it weekly”
What You'll Achieve.
Define the activation metric and move it weekly; Metric that says onboarding worked; Close that gap before churn or refunds eat the unit economics
Industry & Context.
The save when it wobbles; Close that gap before churn or refunds eat the unit economics
What They're Looking For.
Must Have
4 to 7 years owning customer onboarding, success, account management, or implementation in a high-velocity environment, Built or rebuilt a 30-60-90 day onboarding flow in the last 24 months, ideally while the product was still moving, Worked inside a fast online education, SaaS, agency, coaching, or info-product company that ships weekly, Owned an activation, completion, or retention metric and moved it, Managed at least 2 to 5 direct reports (CSMs, onboarding specialists, implementation managers), Comfortable working with US and UK customers and teammates across time zones, Native or near-native written and spoken English
What You'll Do.
Own the customer journey from "paid" to "completing
Define the activation metric and move it weekly
and escalation playbooks from a blank page
Run a small onboarding team and grow it as the product line scales
Decide what gets templated
Bridge sales promises to delivery reality without dropping either side
Ship improvements in days
How You'll Work.
Team & Collaboration
Report into senior onboarding leadership; Work with US and UK customers and teammates across time zones
Communication Scope
Native or near-native written and spoken English
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