Sphynx
Cybersecurity
CustomerOnboardingEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Onboarding Engineer at Sphynx. Skills: Customer Onboarding, Cybersecurity Products, Technical Implementation, Client-Facing Communication. Lead technical onboarding. Guide customers through implementation”
What You'll Achieve.
Ensuring that our products are correctly configured, securely deployed, and successfully integrated into the customer’s environment; Ensure a smooth transition after onboarding; Reduce time-to-value
Industry & Context.
Identify onboarding risks early and drive them to resolution; Experience troubleshooting technical issues involving authentication, permissions, connectivity, data ingestion, or APIs
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field, 2–5+ years of experience in customer onboarding, implementation engineering, solutions engineering, technical support, security operations, DevOps, or a similar technical role, Solid understanding of cybersecurity concepts, terminology, and workflows, Experience working with cybersecurity products or security-focused SaaS platforms, Ability to configure technical systems, integrations, user permissions, policies, and product settings, Familiarity with common security tools and concepts such as SIEM, SOC workflows, IAM, EDR/XDR, vulnerability management, threat intelligence, alerting, and incident response, Understanding of networking fundamentals, including DNS, HTTP/S, APIs, firewalls, proxies, VPNs, IP allowlisting, and certificates, Experience troubleshooting technical issues involving authentication, permissions, connectivity, data ingestion, or APIs, Comfortable working directly with customers in technical meetings, written and verbal communication skills, Ability to document implementation steps, decisions, risks, and handover notes clearly, ownership, attention to detail, and ability to manage multiple onboarding projects at the same time
Nice to Have
Experience in a cybersecurity vendor, MSSP, SOC, SaaS, or enterprise security environment, Hands-on experience with SIEM or SOAR platforms such as Splunk, Microsoft Sentinel, Elastic, QRadar, Chronicle, Cortex XSOAR, or similar, Familiarity with cloud platforms such as AWS, Azure, or Google Cloud, Experience with identity providers and authentication methods such as SSO, SAML, OAuth, OIDC, SCIM, MFA, and RBAC, Basic scripting or API experience using Python, Bash, Postman, curl, or similar tools, Understanding of compliance and security frameworks such as ISO 27001, SOC 2, NIST, CIS Controls, GDPR, or MITRE ATT&CK, Experience creating customer-facing technical documentation, onboarding guides, or implementation playbooks, Familiarity with ticketing and collaboration tools such as Jira, Linear, Zendesk, HubSpot, Salesforce, Confluence, or Notion, Certifications such as Security+, CySA+, SSCP, CCNA, AWS/Azure fundamentals, or similar
What You'll Do.
Lead technical onboarding
Guide customers through implementation
Configure customer environments
Validate customer deployments
Create onboarding documentation
Identify onboarding risks
Lead technical onboarding calls
Communicate with security teams
Explain technical requirements
Provide clear guidance
Manage technical expectations
Produce concise meeting notes
Work closely with engineering
Provide feedback to product
Collaborate with customer success
Build repeatable playbooks
Track common onboarding issues
Support internal knowledge sharing
How You'll Work.
Team & Collaboration
Coordinate onboarding timelines with customer success, sales, support, product, and engineering teams; Work closely with engineering and product teams to resolve onboarding blockers and improve implementation workflows; Collaborate with customer success and support teams to ensure a smooth transition after onboarding; Support internal knowledge sharing around customer environments, integration patterns, and cybersecurity use cases
Communication Scope
written and verbal communication skills; Client-Facing Technical Communication; Communicate clearly with security teams, IT teams, engineers, SOC analysts, and business stakeholders; Explain technical requirements, configuration decisions, and product behavior in practical cybersecurity terms; Provide customers with clear guidance on next steps, responsibilities, dependencies, and expected outcomes; Produce concise meeting notes, action items, implementation summaries, and handover documentation
Process & Methodology
Manage multiple onboarding projects at the same time
Full Job Description
We are looking for a **Customer Onboarding Engineer** to lead the technical onboarding of new customers onto our cybersecurity products. This role sits at the intersection of engineering, cybersecurity, customer success, and technical support. The successful candidate will be responsible for guiding customers through the engineering and technical implementation process, ensuring that our products are correctly configured, securely deployed, and successfully integrated into the customer’s environment. The ideal candidate has a strong understanding of cybersecurity concepts, customer-facing technical experience, and the ability to translate customer requirements into clear implementation steps. This role is well suited for someone with experience in cybersecurity solutions, technical onboarding, solutions engineering, implementation engineering, or security operations. ### Key Responsibilities: * Customer Onboarding & Implementation * Own the technical onboarding process for new customers from kickoff through successful go-live. * Gather technical requirements from customers and understand their security, infrastructure, and operational context. * Configure customer environments, product settings, integrations, users, permissions, policies, and workflows. * Guide customers through required implementation steps, prerequisites, connectivity requirements, and deployment options. * Coordinate onboarding timelines with customer success, sales, support, product, and engineering teams. * Validate that customer deployments are working as expected before handover to ongoing support or customer success. * Create and maintain onboarding checklists, implementation plans, and customer-specific technical documentation. * Identify onboarding risks early and drive them to resolution. * Client-Facing Technical Communication * Lead technical onboarding calls and implementation workshops with customer stakeholders. * Communicate clearly with security teams, IT teams, engineers, SOC anal
Applying for this Customer Onboarding Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Sphynx?
Real rants from real employees. Read before you apply.