Jamf
CustomerOnboarding&DeliveryIntern
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“Customer Onboarding & Delivery Intern at Jamf. Skills: technical support, troubleshooting, integration, customer facing-experience. provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies. provides direct assistance to RapidIdentity users”
What You'll Achieve.
first-touch issue resolution; achieve our goals
Industry & Context.
analytical mind and outstanding problem-solving skills; problem-crushers
Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief., If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly., Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager.
What They're Looking For.
Must Have
High School Diploma or GED required, Must be actively in an accredited program at a college or university and be in good standing, Desire to learn and take on new challenges, Excellent interpersonal, oral and written communication skills, Ability to work under pressure in a fast-paced environment, attention to detail with an analytical mind and outstanding problem-solving skills
Nice to Have
Many interns have been hired into full time roles, go on to great success at peer organizations, or pursue other career paths.
What You'll Do.
provide technical support and guidance for customers related to the installation
and integration of RapidIdentity products and supporting technologies
provides direct assistance to RapidIdentity users
responsible for fielding phone calls directly from customers
delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution
Work through weekly assignments and special projects as assigned
Create written correspondence to respond to web inquiries and emails with supervision
responsibilities and duties as assigned
How You'll Work.
Team & Collaboration
Shadow multiple positions within the assigned department; learn alongside full-time employees; manager involvement; a team of helpful Jamfs to lend a hand; unite around common goals; when we stand together, we accomplish so much more than we could alone
Communication Scope
Excellent interpersonal, oral and written communication skills; written correspondence
Process & Methodology
special projects as assigned
Full Job Description
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Customer Onboarding & Delivery Intern works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies. The Support Engineer Intern provides direct assistance to RapidIdentity users and is responsible for fielding phone calls directly from customers, as well as delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution. What you can expect to do in this role: Work through weekly assignments and special projects as assigned Build and increase industry business acumen to position our solutions to customers Take notes and memos during meetings to document key takeaways Leverage new and existing information to document processes and procedures Create statistical reports utilizing databases, spreadsheets and graphics Ensure data-integrity through research by assisting in research, probing for details and offering solutions. Shadow multiple positions within the assigned department, and train in a variety of tasks Create written correspondence to respond to web inquiries and emails with supervision Research and gather documentation on company position in the industry Attend company functions and networking events All other tasks, responsibilities and duties as assigned #LI-Remote What we are looking for: High S
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