OpenAI
Marketing
CustomerMarketingManager,SMB
“Customer Marketing Manager, SMB at OpenAI. Skills: Customer proof engine, Storytelling, Campaign execution. Build customer proof engine for ChatGPT Business growth. Source and package customer stories, quotes, stats, demos”
What You'll Achieve.
Drives ChatGPT Business awareness, conversion, adoption, and workspace expansion; Demonstrate practical AI adoption, speed to value, improved work quality, secure rollout, and measurable business value; Ship high-quality customer-facing work; Field usage; Campaign contribution; Adoption impact
Industry & Context.
What They're Looking For.
Must Have
7+ years of experience in customer marketing, lifecycle marketing, content marketing, product marketing, customer advocacy programs, or SMB2B marketing, Experience marketing to SMB audiences, Can manage high volume without losing quality or follow-through, Are a writer and editor who can package customer proof clearly and quickly, Have campaign execution and cross-functional project management skills, Are comfortable using data, qualitative insight, and audience strategy to prioritize customer proof
What You'll Do.
Build customer proof engine for ChatGPT Business growth
Source and package customer stories
Create repeatable paths for sourcing
and refreshing customer proof
Stand up and run SMB advocate community storytelling program
Coordinate with Product Marketing
Track performance of SMB customer proof
How You'll Work.
Team & Collaboration
Partner closely with GTM, Product Marketing, Communications, Creative, Events, Legal, and regional teams; Coordinate with Product Marketing, Content, Creative, Comms, Legal, Events, and SMB GTM
Communication Scope
Crisp writing
Process & Methodology
Cross-functional project management skills
Applying for this Customer Marketing Manager, SMB role?
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