CustomerMarketingManager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Customer Marketing Manager Location: London, United Kingdom About the role: The Customer Marketing Manager is a junior manager responsible for OLIVER's client loyalty, advocacy, and retention marketing programmes. You'll develop client journey frameworks, run the referral and testimonial programme, identify and activate case study opportunities, plan client events and experiences, produce client communications, and support upsell and cross-sell activity through CRM-triggered campaigns and client-team enablement. You'll work closely with the ABM Lead on account expansion opportunities — providing the client engagement infrastructure and advocacy assets that support ABM account planning and commercial growth. You'll also collaborate with the Awards Lead on case study identification and co-publishing, the PR Lead on advocacy and testimonial content, the Demand Generation Lead on CRM triggers and nurture, and the Content & Campaigns Lead on client communications and content. This is a broad, hands-on role. You'll be building programmes, writing content, managing relationships, and coordinating across multiple internal teams — developing your marketing management skills across a genuinely varied remit What you will be doing: Loyalty & Retention Develop and manage OLIVER's client journey mapping — understanding