Emplifi
SaaS
CustomerMarketingManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Marketing Manager at Emplifi. Skills: Customer marketing, Lifecycle marketing, B2B SaaS. Drive customer engagement. Drive customer retention”
What You'll Achieve.
Turn customers into partners; Turn customers into advocates; Strengthen relationships; Drive business outcomes
Industry & Context.
What They're Looking For.
Must Have
3+ years customer marketing, B2B SaaS experience, Build and execute campaigns, AI tools leverage, Cross-functional experience, Manage multiple programs, Manage multiple stakeholders, Manage events, Manage campaigns, Manage customer programs, Data-driven mindset, Measure and communicate impact
Nice to Have
Salesforce experience, Marketo experience, Customer marketing platforms experience
What You'll Do.
Drive customer engagement
Drive customer retention
Drive customer expansion
Ensure customers realize value
Identify expansion opportunities
Activate expansion opportunities
Scale advocacy program
Engage customer champions
Nurture customer champions
Drive marketing activities
Balance local relevance
Establish advisory boards
Inform product direction
Strengthen credibility
Manage execution end-to-end
How You'll Work.
Team & Collaboration
Work with leadership; Cross-functional collaboration; Partner with Product Marketing; Partner with Sales; Partner with Customer Success; Work with Product; Work with Customer Success
Process & Methodology
Project management
Full Job Description
About Emplifi Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage. About the Marketing Team Marketing is the centre of creativity at Emplifi. We are a growing department with an attitude of if you can dream it, you can market it. The marketing team drives powerful initiatives that impact how we are seen by the rest of the world, and ultimately engages prospects and customers on a journey with us. Every role on our team holds a key function in the success of our business. You'll work alongside skilled marketing experts located across the globe, in addition to collaborating cross-functionally with other teams. One thing we can promise is you'll never get bored. Being in a hyper-growth stage we have so many exciting adventures ahead of us. If you're looking for a job where you can have a real impact then you've come to the right place. About the Role We’re looking for a strategic and execution-focused Customer Marketing Manager to drive retention, expansion, and advocacy across Emplifi’s customer base. In this role will focus on turning satisfied customers into long-term partners and active advocates. You will own programs that increase customer engagement, drive cross-sell and upsell opportunities, and build a strong pipeline of customer proof to support growth. You will play a critical role in ensuring Emplifi delivers value beyond the product—creating meaningful customer experiences that strengthen relationships and drive measurable business outcomes. This role can be based in our European Offices in London, Munich or Prague. What You’ll Do Here Work closely with leadership across Marketing, Custome
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