ING Hubs Romania
Financial Services
CustomerLoyaltySpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Loyalty Specialist at ING Hubs Romania. Skills: Client services, Banking operations, Dutch language. Resolve daily operational challenges. Initiate discussions with other departments”
Industry & Context.
Resolve operational challenges; Investigate operational errors
What They're Looking For.
Must Have
Bachelor's degree or completion of high school with Economic profile, Relevant experience and training in banking operations or accounting, At least one year of operational banking experience, Servicing clients via phone, email, and chat, Proficiency in MS Office, Fluent in Dutch (spoken and written), Solid knowledge of Dutch, Understanding of banking legislation and related regulations
Nice to Have
Experience preferably in a client-facing role
What You'll Do.
Resolve daily operational challenges
Initiate discussions with other departments
Address requests related to corporate international clients
Manage and process operational documentation
Process non-commercial documentation
Send correspondence with clients
Contact clients regarding account administration issues
Contact clients regarding recalculations
Contact clients regarding payment investigations
Contact clients regarding general banking operations
Ensure accuracy of static data
Ensure completeness of static data
Ensure accuracy of client documentation
Ensure completeness of client documentation
Close client accounts
Block client accounts
Unblock client accounts
Set up client accounts for automatic balance transfers
Set up client accounts for automatic interest postings
Verify client signatures
Confirm client signatures
Sign confirmations regarding client account statuses
Process documentary products
Analyse guarantee letters
Instruct corrections on client accounts
Process corrections on client accounts
Investigate operational errors reported by clients
Provide Swift messages confirming client payments
Ensure banking correspondence via SWIFT
Participate in implementing Agile methodologies
Maintain Agile working style
Ensure team participation in Agile events
Keep Agile events effective
Engage in local projects
Engage in international projects
How You'll Work.
Team & Collaboration
Initiating discussions with other departments; Collaborative environment; Agile events
Communication Scope
Oral communication; Written communication
Process & Methodology
Agile methodologies
Full Job Description
**Discover ING Hubs Romania** ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of **over 2000 high-performing engineers, risk, and operations professionals.** We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and **operate from two locations: Bucharest and Cluj-Napoca**. **Our tech capabilities remain the core of our business** , with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you? **The Mission** We are looking for a talented and enthusiastic **Customer Loyalty Specialist** to join our team for **Client** **Services Business**. **Your day to day** As a member of the Customer Loyalty Team (CLT), you will: * Resolve daily operational challenges by initiating discussions with other departments outside your area of expertise. * Address requests related to corporate international clients from the group. * Manage and process operational/non-commercial documentation and correspondence with clients, including account opening confirmations and capital increase letters. * Contact clients regarding account administration issues, recalculations, payment investigations, and general banking operations (excluding commercial aspects). * Ensure the accuracy and completeness of static dat
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