ING Hubs Romania
Banking
CustomerLoyaltySpecialist
“Customer Loyalty Specialist at ING Hubs Romania. Skills: Client Loyalty, Operational Support, Client Data Management. Administer and maintain client connectivity channels. Provide day-to-day operational support to clients”
What You'll Achieve.
Meet client expectations and service standards; Maintain high service quality
Industry & Context.
What They're Looking For.
Must Have
At least one year of operational banking experience, Servicing clients via phone, email, and chat, Fluent in English (spoken and written), Understanding of banking legislation and related regulations, Communication skills (oral and written), Ability to build and maintain effective collaborative relationships, Client-oriented attitude, Good organizational skills, Proficiency in MS Office
What You'll Do.
Administer and maintain client connectivity channels
Provide day-to-day operational support to clients
Coordinate onboarding processes for new clients
Monitor and follow up on client payments
Perform Know Your Transaction (KYT) controls
and secure management of client data
Support research and investigation activities
Contribute to maintaining high service quality
How You'll Work.
Team & Collaboration
Collaborate effectively with internal teams and departments
Communication Scope
Communication skills (oral and written)
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