CustomerLoyaltyRepresentative

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! About the Role: We're building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career! Day to Day: Take inbound customer cancellation calls and retain them as an Aura customer Make daily outbound calls to existing Aura customers with failed subscription payments Ensure a high level of customer satisfaction through proactive support and active listening Address customer concerns and provide solutions Master evangelizing Aura's story and mission to customers Consult with customers on best practices to better protect their online identity Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers What you bring to the table: 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics You love talking to people and are naturally engaging You're self-motivated and know how to push yourself to achieve goals You're a team player and know how to win within a team environment You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs Aura is committed to offering a