ING Hubs Romania
Financial Services
CustomerLoyaltyMember
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Loyalty Member at ING Hubs Romania. Skills: Customer support, Client relationship management. Provide 1st line technical support. Provide 1st line functional support”
Industry & Context.
Diagnose problems; Resolve problems
What They're Looking For.
Must Have
Bachelor's degree or high school with economic profile, Relevant experience and training in banking operations or accounting, At least one year of operational banking experience, Servicing clients via phone, email, and chat, Training in customer service, Training in banking operations, Proficiency in MS Office, Fluent in Bulgarian, Solid knowledge of English, Understanding of banking legislation, Understanding of related regulations
Nice to Have
Experience in a client-facing role
What You'll Do.
Provide 1st line technical support
Provide 1st line functional support
Assist clients in detecting technical issues
Assist clients in detecting functional issues
Diagnose technical problems
Diagnose functional problems
Prioritize technical problems
Prioritize functional problems
Advise on technical problems
Advise on functional problems
Resolve technical problems
Resolve functional problems
Set up clients on new channel
Set up clients on related services
Coordinate administrative process
Identify suggestions for improvement
Bring forward suggestions for improvement
Complete clients requests
Collaborate with other departments
Gather necessary data
Register necessary data
Process necessary data
Seek help for queries
Participate in implementing Agile
Maintain Agile working style
Participate in Agile events
Keep Agile events effective
Engage in local projects
Engage in international projects
How You'll Work.
Team & Collaboration
Collaborate with other departments; Agile events; Daily stand-ups; Retrospectives
Communication Scope
Clear Communication; Oral communication; Written communication
Process & Methodology
Agile methodologies
Full Job Description
**Discover ING Hubs Romania** ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of **over 2000 high-performing engineers, risk, and operations professionals.** We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and **operate from two locations: Bucharest and Cluj-Napoca**. **Our tech capabilities remain the core of our business** , with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you? **The Mission** We are looking for a talented and enthusiastic **Customer Loyalty Member** to join our **Client** **Services Team**. Are you service orientated, willing to go the extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? **Your day to day** Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks: * Provide 1st line technical and functional support to our clients on a new, cross-product Commercial Banking interactive channel and related products * You will assist clients in detecting technical and functional issues with channel related services and will use your extensive experience and knowledge to diagnose, prior
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