ING Hubs Romania

Retail

CustomerLoyaltyMember

Romania FULL TIME
The Brief

“Customer Loyalty Member at ING Hubs Romania. Set up and preparation of ING warrant plan. Proceed periodical Reconciliation of positions”

What You'll Achieve.

Outperform participants and client’s expectations continuously: the WOW effect; Considering applicable laws and regulations

Industry & Context.

Retail

What They're Looking For.

Must Have

At least one year of operational banking experience, Training in customer service and banking, Fluent in English (spoken and written)

Nice to Have

Knowledge in Dutch and/or in French, Understanding of banking legislation and related

What You'll Do.

Set up and preparation of ING warrant plan

Proceed periodical Reconciliation of positions

Executing cash transfers and payment

Managing invoices linked to contracts

Follow up execution of the plans

Answering and solving participants/sales team questions

Maintaining contact with CLT Account managers

Going through customer/participants and administrative processes

Operational handling of customer request

How You'll Work.

Team & Collaboration

Maintaining contact with CLT Account managers, Sales Team in BE, Tribe Investment and IT team dedicated to MyLeo/DEFI

Communication Scope

communication skills (oral and written)

Free ATS check

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