Butternut Box

Pet Food

CustomerLoveTeamMember(CX)

£29–38k ~AI est. London, United Kingdom Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Customer Love Team Member (CX) at Butternut Box. Help dogs live healthier lives. Help dogs live happier lives”

Industry & Context.

Pet Food

What They're Looking For.

Must Have

Right to work in the UK

What You'll Do.

Help dogs live healthier lives

Help dogs live happier lives

Help dogs live longer lives

Leave humans smiling after interaction

How You'll Work.

Team & Collaboration

3 days a week in office; 2 days remote work

Full Job Description

Fresh Food, Happy Dogs. We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. 🐾 The job: Please note that this role will close on: X DATE X Y Z 👀 What we're looking for: ⏳ The interview process: Initial call with your dedicated Talent Acquisition Partner, carried out remotely. Sometimes the process will include a take home task, or a presentation of some kind. Skills interview, usually carried out remotely. Behaviours interview, usually carried out in person. Depending on the seniority of the role you're applying for, there may be a final Leadership interview as a final step. We usually expect our interview process to take 3-5 weeks, end to end. 🙌 Our benefits: 25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years 5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most £500 personal learning & development budget to sharpen your skills Share options grant - everyone owns a piece of Butternut's success. A significant discount on our Fresh food, to keep your own dogs as healthy as our customers Enhanced parental leave Flexible core working hours Cycle to w

Free ATS check

Applying for this Customer Love Team Member (CX) role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Greenhouse

  • Create a Greenhouse profile before applying — it saves time across multiple applications.
  • Upload your resume as a PDF; the parser handles it better than Word.
  • Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
  • Enable email notifications to track application status in real time.

ANONYMOUS · UNFILTERED

What do employees actually say about Butternut Box?

Real rants from real employees. Read before you apply.

Read Company Rants →