CustomerLifecycleLead

Looking to join a business where you can shape the future of customer engagement and make a real commercial impact? Want to help move CRM from campaign-led marketing to an insight-led function that drives growth, retention, and customer value? We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey in this brand new role joining our high performing Marketing team. The CRM Manager will own and optimise the end-to-end customer lifecycle across our trade customer base, using data, insight, and automation to drive growth, retention, and share of wallet. This role is critical in shifting CRM from campaign-led marketing to a commercially driven, insight-led function that supports account development and customer experience at scale. The Benefits of a Career with Rexel * Bonuses: Gainshare bonus scheme – get rewarded for growth / Performance Related Bonus scheme * Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) * You can also buy and sell holiday each year * Enhanced parental leave * Support & Development: Extensive learning opportunities from day one * Contributory pension scheme and life assurance * Health & Wellbeing: Private Medical Insurance / Free virtual GP service, Healthy Mind Champions, and more! * Perks: Staff discounts, exclusive holiday offers and free financial support and education ## Qualifications At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success as a CRM Manager (Customer Lifecycle and Insights) include: * Collaboration – Building partnerships and working collaboratively with others to achieve shared objectives * Accountability – Taking action, overcoming obstacles, and meeting commitments * Customer Focus – Building strong customer relationships and delivering customer-centric solutions * Curious – Seeking new ways to g