SonicWall
cybersecurity
CustomerLifeCycleSpecialist
“Customer Life Cycle Specialist at SonicWall. Skills: Customer Lifecycle Management, Sales, Customer Retention, Upselling. Sell SonicWall software/hardware products and services. Articulate value proposition”
What You'll Achieve.
Achieve company revenue growth objectives; Ensure a positive customer experience; Achieve net retention
Industry & Context.
Data analysis
Making 30+ calls per day
What They're Looking For.
Must Have
2-4 years of experience in Customer Success, Renewals, Account Management, or Sales, Proven success in driving customer retention, upsell, and renewal metrics, Experience working with channel partners, distributors, or reseller ecosystems, Familiarity with CRM and customer success platforms, Background in cybersecurity, Able to learn full range of SonicWall products and services and to identify how these products and services align to customer needs, Leverages cross-functional resources to achieve results/meet customer needs, Basic indirect Leadership skills - leverages experiences to lead individuals and team, Ability to teach/coach others to improve performance including providing feedback and identifying development opportunities, Excellent verbal and written communications skills listening and presentation skills, Ability to multi-task, prioritize, and manage time effectively, Proficient with corporate productivity tools, e. g. , Microsoft Outlook, Word, Excel
Nice to Have
Related undergraduate degree or equivalent of education & experience
What You'll Do.
Sell SonicWall software/hardware products and services
Articulate value proposition
Recommend business solutions
Build relationships with customers
Make decisions based on data
Adjust to multiple demands
Partner with field sales
Provide direction and instruction
Drive customer retention
Coordinate with Sales Development and Marketing
Drive New New acquisition and expansion
Partner with Support and Channel teams
Execute call-to-action campaigns
Align customer outcomes with company objectives
Deliver regular business reviews
Identify upsell and cross-sell opportunities
How You'll Work.
Team & Collaboration
Works with channel partners; Partners with field sales; Leverages cross-functional resources; Partner with Support; Partner with Channel teams
Communication Scope
Excellent verbal and written communications skills; Listening skills; Presentation skills
Applying for this Customer Life Cycle Specialist role?
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