CustomerLiaisonOfficerJunior

reducing post-sale contract cancellations by reviewing and ensuring a positive post sale owner experience

effectively uses sales techniques to encourage new purchasers to not cancel the sales contract within the rescission period

Reviews all sales documents prior to final closing to ensure all information is complete and accurate

Consolidating Sales which includes

but is not limited to

the completion of all relevant Sales documentation

Ensures that all funding issues are addressed prior to closing

Completes follow-up calls with new owners after closing to ensure continued satisfaction with the organization

Go over the full contract paperwork

including SIF and ensure signatures on all related documents are correctly placed

obtain information from customer to properly complete sales forms

Address customer questions and concerns

Review details of contracts with customers

Thoroughly review loan applications and financial documents with the customer and ensures proper completion

Finalize sales contracts and completes the sales closing process

Monitor contract processing to ensure completion of the sales contract

Contact new owners via phone to answer questions

and ensure new owner is comfortable with purchase

Respond to and monitor the resolution of customer and owner inquiries in a timely manner with accurate information

Monitor and tracking of all communication between SE and Customer during 16 days cooling off period

Leverage resources for providing service to guests and owners (e. g.

N. O. R. A) in an effective manner

Assisting with daily POS follow up

Assistance with e-mail correspondence

and follow up through the conclusion

Liaise with the Sales Management to ensure completion according to deadlines

Maintain log of owner issues for Cork

submit weekly and follow through to conclusion

Demonstrate total understanding of the culture and processes of the organization

Improve sales closing and sales presentation approach through self-critique

and lessons from the feedback provided by others

Participate in formal training sessions offered by management team when coached

Assist in the development and mentoring of other Quality Assurance Executives as requested

take a tour should the need arise

travel to Cork Owners Services to build relationships and form a comprehensive understanding of the operational procedures employed

be fully trained on HOPA and closing documents to be able to assist with the closing of sales