Standard Bank Group
Financial Services
CustomerLiaisonOfficer
“Customer Liaison Officer at Standard Bank Group. Skills: Customer Service, Communication, Problem-solving. Warmly greet and assist customers as they enter the branch, creating a positive first impression. Identify and assess customer needs through active listening and questioning”
What You'll Achieve.
ensuring their needs are met efficiently and professionally
Industry & Context.
problem-solving abilities; attention to detail
What They're Looking For.
Must Have
National Certificate (NQF5) or equivalent qualification, 1-2 years of branch banking experience, focusing on customer service, Excellent communication and interpersonal skills, Proficiency in computer systems, including banking software, problem-solving abilities and attention to detail, Customer-centric mindset with ability to work in a fast-paced environment, Fluency in English
Nice to Have
Basic knowledge of banking products and services, Fluency in other local languages
What You'll Do.
Warmly greet and assist customers as they enter the branch
creating a positive first impression
Identify and assess customer needs through active listening and questioning
Record and monitor customer inquiries
ensuring accurate documentation
Efficiently allocate customers to appropriate departments or specialists for further assistance
Provide basic information and guidance on bank products and services
Handle and resolve simple customer queries independently
Maintain a high level of integrity and adhere to ethical standards in all interactions
Stay updated on bank policies
and product offerings to provide accurate information
Contribute to maintaining a clean and welcoming branch environment
How You'll Work.
Team & Collaboration
Collaborate with other team members to ensure smooth customer flow within the branch
Communication Scope
Excellent communication and interpersonal skills
Applying for this Customer Liaison Officer role?
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