ING
Financial Markets
CustomerJourneyExpert-GSF
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Journey Expert - GSF at ING. Skills: Business analysis, Product management, Securities Financing products. Undertake a business analysis function with strategic outlook. Focus on Securities Lending and Repo products”
What You'll Achieve.
Maximise business value; Ensure a focus on timely and superior quality delivery; Drive revenue; Improve product offerings
Industry & Context.
Problem-solving mentality; Structure, simplify and solve issues on processes and systems
What They're Looking For.
Must Have
Deep knowledge in the domain of Securities Financing products (Lending and Repo), Knowledge of Loanet, Experience with Triparty Agents, Understanding of FICC Repo Clearing both as a principal participant and using the sponsored model, Understanding of US Settlement and Clearing processes for Repo, UST and other fixed Income Fed Agency and Corp, as well as Equities, Understanding of flows on Execution Platforms Brokertec – Tradeweb etc., An interest in IT, A problem-solving mentality, Good communication (in English) and presentation skills (telling – selling) across different skills, cultures, locations and seniority levels, Good stakeholder management skills, including vendor relationships, A flexible mindset and adaptability to a changing environment, To enjoy working in a diverse and multi-cultural environment spanning international locations, to trust others and can be trusted
Nice to Have
Experience with Anvil, an ION product, Experience working with an Agile/Scrum methodology, prior experience as a Scrum Master or Product Owner
What You'll Do.
Undertake a business analysis function with strategic outlook
Focus on Securities Lending and Repo products
Combine market and system knowledge
Take a leading role in delivering change initiatives
Interface between various stakeholders
Understand challenges and identify solutions
Represent the voice of the business to squads
Work with control functions
Gain knowledge of Financial Markets
Gain knowledge of IT Systems development
Gain knowledge of banking processes
Collaborate with teams across multiple ING countries
Maximise business value by providing clear content
Facilitate alignment of delivery teams
Ensure focus on timely and superior quality delivery
Translate and explain the 'What'
simplify and solve issues
Participate/Lead refinement and solution design sessions
Ensure implications of decisions are thought through
Create an environment of open dialogue
Encourage expertise development through collaboration
Establish and maintain relationships with key stakeholders
Identify business opportunities to drive revenue
Identify opportunities to improve product offerings
Train and coach involved parties
Ensure understanding and proper implementation of solutions
Accumulate and collect knowledge
Keep knowledge up to date
Make knowledge accessible
Take initiatives for sharing knowledge
Have a good end-to-end vision
Ownership and manage complexity
Keep track of and analyse market developments
Keep track of and analyse competition developments
How You'll Work.
Team & Collaboration
Interfacing function between various stakeholders (trading, sales, Risk, Ops, IT and markets); Represent the voice of the business to the squads; Working with control functions (Risk, Legal, Compliance); Collaborate closely with teams across multiple ING countries; Facilitate alignment of the delivery teams; Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing; Colleagues take responsibility, help each other to be successful
Communication Scope
Good communication (in English); presentation skills (telling – selling) across different skills, cultures, locations and seniority levels
Process & Methodology
Deliver change initiatives, Manage complexity
Full Job Description
**Your work environment** Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products. **Your role** The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’) that has the purpose to deliver scalable, reliable and compliant end-to-end products and services to our Financial Markets and Global Treasury business stakeholders and clients.. As part of the Tribe, the Investing Product Area is responsible for the design, modification and maintenance of the FM & GT systems used to support the Securities Financing, Commodity Derivatives, Equity Derivatives and Cash Equity trading activities. In particular we are looking for a Customer Journey Expert in Anvil. The role operates in a global, multi-country setup. We are looking for an ambitious and pragmatic team player to strengthen our team of Customer Journey Experts. As a Customer Journey Expert (CJE): * You will undertake a business analysis function, with a strategic outlook, focusing on Securities Lending and Repo products (Equity & Fixed Income). * You will combine market and system knowledge, product management and business expertise to take a leading role in successfully delivering change initiatives. * You will be the interfacing function between various stakeholders (trading, sales, Risk, Ops, IT and markets) to understand the challenges and identify how technology and process can be used to solve them. * You will represent the voice of the business to the squads. * You will be working with control functions (Risk, Legal, Compliance). * You will gain valuable knowledge of Financial Markets, IT Systems development, and banking process
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