ING
Retail Payments
CustomerJourneyExpertCards–RetailPayments
“Customer Journey Expert Cards – Retail Payments at ING. Skills: Customer Journey Expert, Cards, Retail Payments. Own and improve specific card journeys or features end‑to‑end. Translate customer needs, data insights, and business goals into concrete features”
What You'll Achieve.
Deliver card improvements that are clear, valuable, and widely used by customers; Stakeholders trust your judgment, your structure, and your ability to move things forward; initiative-taking; take responsibility for outcomes; steadily grow your impact across the card’s domain
Industry & Context.
What They're Looking For.
Must Have
3–5+ years experience in payments, cards, or digital product development in a complex organisation, understand debit and/or credit card products, Combine a sharp customer focus with data skills, Care deeply about customer experience and commercial value, comfortable working in complex, regulated environments without losing customer focus, clear communicator influencing others across disciplines, take ownership, curious, pragmatic, and entrepreneurial, fluent in English, based in the Netherlands
Nice to Have
Dutch is a plus
What You'll Do.
Own and improve specific card journeys or features end‑to‑end
Translate customer needs
and business goals into concrete features
Prioritise improvements
Translate customer and business needs into changes
Understand customer needs and commercial goals
Shape solutions and bring them live
Balance customer experience
Expand scope and influence across larger parts of the card domain
Take ownership of parts of the debit and credit card journey
Actively improve card journeys
Turn customer insights
and business objectives into clear product choices
Shape features and improvements from early idea to launch
Ensure real customer value
Bring solutions to life
Collaborate with stakeholders
How You'll Work.
Team & Collaboration
Collaborate closely with engineers, risk, designers, and stakeholders; Collaborate with stakeholders, including card schemes and external partners
Communication Scope
clear communicator influencing others across disciplines
Applying for this Customer Journey Expert Cards – Retail Payments role?
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