Solventum
healthcare
CustomerIssueResolutionRepresentativeCER(m/f/x)*
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Issue Resolution Representative CER (m/f/x)* at Solventum. Skills: Customer Issue Resolution, Billing, Collections, SAP. Handle customer issues. Manage billing and collections”
What You'll Achieve.
secure timely payment; short cycle time for customer complaints
Industry & Context.
Problem solving; analytical skills; research; analytic skills
Must be legally authorized to work in country of employment without sponsorship for employment visa status, This position is limited to 12 months
What They're Looking For.
Must Have
Bachelor's degree, Experience in customer service, finance, supply chain or sales, Experience with customer service processes and systems, customer facing skills, Demonstration of interpersonal, communication, analytical, organizational, and short-term planning skills, Adaptability, initiative, accountability, teamwork, and continuous improvement mindset, Problem solving requires the use of judgment, research, and analytic skills, Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles, Disciplined, organized and resilient, Fluent language skills in German, good English skills
What You'll Do.
Handle customer issues
Manage billing and collections
Manage complaint resolution
Secure timely payment
Resolve delinquent accounts
Resolve disputed accounts
Perform collection activity
Handle sensitive financial data
Process CIR resolution
Interpret policies and regulations
Implement service solutions
How You'll Work.
Team & Collaboration
Partners with customers; Partners with internal clients; Collaborate with quality teams; Communicates with other departments
Communication Scope
communication; telephone communication; email communication
Full Job Description
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Job Description:** **3M Health Care is now Solventum** **At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients ' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. ** **We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.** **The Impact You’ll Make in this Role** As a Customer Issue Resolution Representative CER (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and
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