GSK
Pharmaceutical
CustomerInterfaceAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Interface Associate at GSK. Skills: distributor management, commercial strategy, analytical skills, interpersonal skills. Implement commercial strategy and operational deliverables. Execute joint business plans with Distribution partners”
What You'll Achieve.
validate sales and stock data; support timely partner payments; clean reporting; solve issues and improve processes; meeting commercial targets; maintaining/growing market share; ensuring opportunities are quickly accessed; issues managed in an efficient manner; swiftly responding to emerging issues; taking timely corrective actions
Industry & Context.
practical problem solving; commercial and analytical skills; use data to inform decisions; Ability to solve operational issues quickly
Valid drivers license, willingness to travel as required, 80% field based
What They're Looking For.
Must Have
Bachelor’s degree in pharmacy, Dentistry, Veterinary life science or a related field, Minimum 3 years’ experience managing pharmaceutical distributors, key accounts, or commercial partnerships, Proven track record in territory or account management and meeting commercial targets, commercial and analytical skills, with ability to use data to inform decisions, Excellent interpersonal and negotiation able to build trust and influence across stakeholders, Fluent in good English communication skills, Advanced proficiency in MS Office Excel and dashboard manipulation, Valid drivers license with willingness to travel as required
Nice to Have
MBA or advanced business qualification, Experience working with distributors in Egypt, Familiarity with pharmaceutical supply chain and expiry management processes, Experience with joint business planning and KPI governance, Ability to work cross-functionally with finance, medical, regulatory, marketing and supply teams, Proven ability to solve operational issues quickly and escalate appropriately
What You'll Do.
Implement commercial strategy and operational deliverables
Execute joint business plans with Distribution partners
Identify key account priorities
Undertake qualitative and quantitative analysis for assigned market
Develop collaborative relationships with Distributor(s)
Understand key dynamics of pharmaceutical industry
Lead day-to-day interactions with distributor(s)
Manage expiry of goods in key accounts
coordinate & track Distributor performance
Field visits: distributers
stores and pharmacies
How You'll Work.
Team & Collaboration
work closely with finance, sales operations and field teams; Develop collaborative relationships with the Distributor (s); build trust and influence across stakeholders; Ability to work cross-functionally with finance, medical, regulatory, marketing and supply teams
Communication Scope
Fluent in good English communication skills; Excellent interpersonal and negotiation
Process & Methodology
joint business planning, KPI governance
Full Job Description
As Customer Interface Associate, You will be the first point of contact between our commercial teams and external partners in Egypt. You will manage distributor interactions, validate sales and stock data, and support timely partner payments and clean reporting. You will work closely with finance, sales operations and field teams to solve issues and improve processes. We value curiosity, reliability and practical problem solving. This role offers clear career growth, measurable impact and a chance to help GSK unite science, technology and talent to get ahead of disease together. **Responsibilities:** This role will provide YOU with the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: * Implementation of the commercial strategy and operational deliverables in the market. * Execution of joint business plans with Distribution partners in their assigned territory. * Identification of key account priorities, drivers, barriers and needs, and align commercial strategy and business priorities accordingly. * Undertake qualitative and quantitative analysis for the assigned market in terms of potential size and share for the product, with the objective of maintaining/growing market share * Develop collaborative relationships with the Distributor (s) based on trust, openness, honesty, and transparency. Demonstrate authenticity, values and integrity. * Understand the key dynamics of the pharmaceutical industry, GSK, and assigned markets to identify potential value-added services to the Distributor(s). * Lead the day-to-day interactions with the distributor (s), supply chain & GMS, ensuring opportunities are quickly accessed & issues managed in an efficient manner, escalating as appropriate. Manage the expiry of goods in key accounts in line with GSK SOP. * Establish, coordinate & track Distributor performance against their business plan (targets, metrics/KPI’s), swiftly responding to emerging issues, taking timely
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