CustomerIntegrationEngineer

ABOUT THE ROLE Hello Patient is building Mia, an AI assistant that transforms how healthcare providers engage with patients. We're hiring a Customer Integration Engineer — you'll be the technical backbone connecting Mia to our customers' existing systems. You'll own the full integration lifecycle — from initial discovery with customer IT teams to building production-grade connectors to ongoing support. This is an impactful technical role where you'll write code daily and work directly with healthcare customers to solve their unique challenges. You'll collaborate closely with our agent platform team to design and implement new integration approaches as we scale. Client presence matters here — you'll be the primary technical contact for customers, so strong communication skills are just as important as strong code. This is an exciting opportunity for an integration engineer who thrives on variety, ownership, and real customer impact! WHAT YOU'LL DO Build & Ship Integrations - Develop production-quality integrations connecting Mia to EHR systems, practice management software, and data warehouses - Build robust data pipelines using APIs, middleware, and various data exchange methods - Create reusable integration modules to accelerate future implementations - Handle technical configuration for new customers and resolve conflicts during deployment Own the Customer Relationship - Lead technical discovery sessions with customer engineering and IT teams - Serve as the primary technical contact for integration questions and incident resolution - Translate clinical and business workflows into clear technical specs Support, Document & Improve - Provide Tier 2/3 support for production environments - Create and maintain technical documentation, integration playbooks, and training materials - Identify opportunities to improve and automate integration processes over time WHAT WE'RE LOOKING FOR Must Have - 5+ years of experience in software development, data engineering, or integrat