StackAdapt
adtech
CustomerInsightsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Insights Manager at StackAdapt. Skills: Customer Insights, Data Analysis, Reporting Frameworks, Customer Journey Analytics. Build & Scale Customer Insights Infrastructure. Consolidate data from multiple sources”
What You'll Achieve.
Drive measurable results across the entire customer journey; Better understand what drives adoption, retention, and customer success; Connect and translate data into actionable insights; Help teams better understand customer behavior, performance trends, and opportunities; Build and operationalize scalable reporting frameworks; Surface trends across systems; Support data-informed prioritization and planning discussions; Influence how we launch products, educate customers, and optimize the customer journey; Create visibility into customer behavior and program effectiveness; Understand what drives customer engagement, adoption, retention, and expansion; Enable stakeholders to make informed decisions; Inform future launch strategies; Inform customer education programs; Inform enablement initiatives; Inform adoption efforts; Inform customer journey optimization opportunities
Industry & Context.
Analytical Thinking
What They're Looking For.
Must Have
3–5+ years of experience in marketing analytics, customer insights, marketing operations, revenue operations, or other data-driven marketing roles, Experience working with structured datasets and building dashboards using tools such as Tableau, Power BI, Thoughtspot, Looker, SQL, Excel, Google Sheets, Salesforce, or similar analytics platforms, Experience leveraging AI tools and modern analytical workflows to accelerate research, reporting, data exploration, and insight generation, Ability to translate complex data into clear, actionable insights and communicate findings effectively to cross-functional stakeholders, Proven ability to partner with Product Marketing, Customer Education, Marketing Operations, BI, Revenue Enablement, Customer Marketing, and other stakeholders to align on measurement frameworks, close data gaps, and turn insights into actionable recommendations, Naturally curious and proactive in exploring data to identify trends, patterns, and opportunities for improvement across the customer journey
Nice to Have
Familiarity with adtech, martech, customer journey analytics, or marketing automation platforms, Exposure to product adoption, lifecycle marketing, or customer retention analytics
What You'll Do.
Build & Scale Customer Insights Infrastructure
Consolidate data from multiple sources
Build and maintain centralized dashboards
Analyze Customer Journey Trends
Surface actionable insights
Translate complex datasets into clear narratives
Inform Strategic Planning
Support prioritization and planning discussions
How You'll Work.
Team & Collaboration
Partner with Customer Education, Launch PMMs, Marketing Operations, BI, Revenue Enablement, Customer Marketing, and broader Marketing teams; Partner closely with Launch PMMs
Communication Scope
Storytelling & Communication
Full Job Description
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. At StackAdapt, we empower marketers to drive results across the entire customer journey. We’re looking for a Customer Insights Manager to join our Product Marketing team, reporting into Customer Marketing with close partnership across Launch, Enablement, Marketing Operations, and Business Intelligence. This individual-contributor role will help connect insights across launches, enablement, education, and customer engagement to better understand what drives adoption, retention, and customer success. It will play a key role in connecting and translating data into actionable insights that help teams better understand customer behavior, performance trends, and opportunities across the customer journey. The focus will be on building and operationalizing scalable reporting frameworks, surfacing trends across systems, and supporting data-informed prioritization and planning discussions across the organization. The ideal candidate is highly analytical, curious, and excited about turning complex datasets into actionable insights that influence how we launch products, educate customers, and optimize the customer journey. StackAdapt is a Remote First company, and we are open to candidates located anywhere in Canada for this position. You’ll report directly to the Group Manager, Enablement & Customer Marketing. What You'll Be Doing: Build & Scale Customer Insights Infrastructure Partner with Customer Education, Launch PMMs, Marketing Operations, BI, Revenue Enablement, Customer Marketing, and broader
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