M-KOPA
Financial Services
CustomerInsightsAssociate
“Customer Insights Associate at M-KOPA. Skills: UX research, Qualitative data, Insight generation. Conduct usability tests. Conduct interviews”
Industry & Context.
What They're Looking For.
Must Have
Demonstrable experience conducting UX research, Moderated usability testing, Semi-structured interviewing, Survey design, Work with qualitative data, Coding responses, Identifying patterns, Producing synthesis artefacts, Affinity maps, Insight lists, Structured approach
Nice to Have
Familiarity with M-KOPA's markets, Curiosity about usability challenges
What You'll Do.
Conduct usability tests
Manage fieldwork logistics
Code qualitative data
Synthesize qualitative data
Produce insight lists
Produce structured reports
Contribute to research rituals
Raise questions on briefs
Apply AI-assisted tools
How You'll Work.
Team & Collaboration
Work closely with senior researchers; Work with cross-functional teams; Partner with diverse employees
Applying for this Customer Insights Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about M-KOPA?
Real rants from real employees. Read before you apply.