CustomerInsightsAnalyst

**_Job Summary_** The **Customer Insights Analyst** will be responsible for deploying the frameworks, insights, and measurements necessary to enhance the experience of our owners and guests (Voice of the Customer strategy). This role will work with outside technology vendors and suppliers to build out an infrastructure across the customer journey that allows for actionable, customer focused insights They will facilitate meetings with leaders from across the organization to help them identify improvement opportunities within their own areas of influence. This position will work with legal, IT security, procurement, and other functions to usher in the right suite of Customer Experience technology to support the organization Location: Fully remote; occasional business travel to MVW offices (e.g. US, Mexico, Costa Rica, others) **_Expected Contributions_** * Responsible for managing the day-to-day needs of the current satisfaction survey program * Interface with external survey software vendors to develop solutions necessary to improve the effectiveness and efficiency of the program * Work with internal clients to help them interpret and apply the insights uncovered from the various surveys * Provide thought leadership on the subject of Voice of the Customer and Customer Experience and find ways to build understanding and support throughout the organization * Work to establish a strategy for action-oriented customer feedback engagement throughout the Customer Journey * Help build new, closed feedback loops where customer feedback can be acted upon to improve satisfaction * Work across the business with various constituents to provide guidance and support for Voice of the Customer and Customer Experience programs * Identify and communicate ways to create more frictionless experiences for our owners and guests * Work closely with the broader Global Data Insights team to identify and measure key performance indicators across the customer journey * Readily critiques own beh