Marriott Vacations Worldwide
CustomerInsightsAnalyst
“Customer Insights Analyst at Marriott Vacations Worldwide. Skills: Voice of the Customer, Customer Experience, data analysis, survey programming. deploying frameworks, insights, and measurements to enhance owner and guest experience. working with technology vendors to build customer journey infrastructure for actionable insights”
What You'll Achieve.
enhance the experience of our owners and guests; improve the effectiveness and efficiency of the program; identify improvement opportunities; support the organization; improve satisfaction
Industry & Context.
identifying trends, patterns, and correlations in customer feedback; identifying and communicating ways to create more frictionless experiences
occasional business travel to MVW offices
What They're Looking For.
Must Have
2+ years’ experience in market research, consumer surveys, marketing, brand, strategy, analytics, or UX/CX teams, Bachelor’s degree in marketing, business administration, statistics, communication, psychology, sociology, or another related field, Experience using data to support recommendations and effect change, Knowledge of statistical methods and data analysis tools, Experience using survey platforms such as Qualtrics, Medallia, or similar, Experience authoring survey instruments for market research and/or consumer insights, Experience communicating abstract concepts for the purposes of gaining understanding and buy-in, Proficient in Excel, PowerPoint, and Word
Nice to Have
Experience in the hospitality or timeshare industry
What You'll Do.
and measurements to enhance owner and guest experience
working with technology vendors to build customer journey infrastructure for actionable insights
facilitating meetings with leaders to identify improvement opportunities
procurement to implement Customer Experience technology
managing day-to-day needs of the satisfaction survey program
interfacing with external survey software vendors
helping internal clients interpret and apply survey insights
establishing a strategy for action-oriented customer feedback engagement
closed feedback loops
providing guidance and support for Voice of the Customer and Customer Experience programs
identifying and communicating ways to create more frictionless experiences
How You'll Work.
Team & Collaboration
facilitate meetings with leaders from across the organization; work across the business with various constituents; work closely with the broader Global Data Insights team; collaborator
Communication Scope
communicator, both written and spoken; Upper-Intermediate / Advanced level of English (B2/C1); in-depth verbal and written discussions with English speakers on a daily basis; communicating abstract concepts for the purposes of gaining understanding and buy-in
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