CustomerInsightsAnalyst

At ING, we’re passionate about making banking simple, smart, and customer centric. As Australia’s most recommended bank, we pride ourselves on challenging the status quo and using data to continuously improve how we serve our customers. This role sits within our Product Analytics Centre of Excellence, a team at the forefront of driving data-led decision making across the business. As a **Customer Insights Analyst** , you’ll play a key role in shaping product strategy by turning complex data into clear, actionable insights. Working closely with product, pricing, and performance teams, you’ll help uncover opportunities, optimise outcomes, and influence decisions that directly impact customer experience and business performance. If you enjoy solving problems, working end-to-end, and seeing your insights drive real change, this is a role where you can make a tangible difference. **What you’ll do** * Deliver end-to-end analytics—from data sourcing and modelling through to insight generation and visualisation * Build and maintain dashboards and reporting to monitor product performance and identify key trends * Develop predictive models and forecasts to support optimisation and future decisioning * Partner closely with product and business stakeholders to translate data into actionable recommendations * Continuously improve analytics, reporting, and data processes to drive better customer and commercial outcomes **What we’re looking for** * Exceptional experience with SQL, SAS and data manipulation tools, with exposure to Python or similar for modelling (Python is nice to have) * Proven experience building dashboards and visualisations (e.g. Tableau, Power BI - nice to have) * Pragmatic and outcome-focused, with the ability to navigate complex data and isolate key trends that drive clear, actionable insights * Excellent stakeholder management and communication skills, with the ability to simplify technical concepts * Proactive, curious, and commercially minded, with a pass