Amazon Information Service
Cloud Computing
CustomerIncidentResponseProgramManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Incident Response Program Manager at Amazon Information Service. Skills: Incident response, Program management, Security. Manage a portfolio of critical security offerings. Manage a portfolio of critical security services”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
8+ years program management experience, Experience using data and metrics, Experience owning program strategy, 5+ years Program or Project Management experience in Security domain, Experience managing enterprise-level projects, Experience managing continuous improvement programs
Nice to Have
2+ years driving process improvements, Master's degree or MBA, Experience owning cross-team security implementation programs, Experience driving operational security programs, Experience driving secure software development lifecycle programs, Experience working in security operations environment, Active project management certification, Agile management certification, AWS experience, AWS certifications
What You'll Do.
Manage a portfolio of critical security offerings
Manage a portfolio of critical security services
Build training programs for users
Deploy training programs for users
Brief customers on AWS CIRT
Brief customers on AWS Security Incident Response service
Prioritize risk for service teams
Prioritize risk for security teams
Prioritize risk for executive leadership
Collaborate with business teams
Collaborate with service teams
Understand security assessment scope
Confirm security assessment scope
Understand controls design
Confirm controls design
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leadership; Security engineers; Service teams
Communication Scope
Executive level communication
Process & Methodology
Program management, Project management, Roadmap management, Strategic planning
Full Job Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Do you want to work on planetary scale incident response solutions in the cloud? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the AWS Customer Incident Response Team (CIRT) in the AWS Global Service Security (GSS) you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customer operate securely in the cloud. Within this team, AWS CIRT is seeking a self-motivated leader with rich experience in customer service and interested in improving the way products are brought to market and distributed on a global scale to join us as a Program Manager for China. AWS CIRT is looking for a skilled and motivated senior Program Manager to expand the security program that responds to customer security incidents at scale. You will manage the roadmap and apply strong judgement that balances immediate security campaigns with longer-term, strategic planning. This role is inherently cross-functional, working closely with senior leadership, security engineers, and dozens of service teams. A successful candidate will have a good mix of deep technical security knowledge and a dem
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