KnowBe4
Technology
CustomerImplementationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Implementation Specialist at KnowBe4. Skills: Customer onboarding, Platform implementation, Customer support. Lead onboarding and implementation process. Collaborate with CSMs and Sales”
What You'll Achieve.
Realize value quickly; Realize value effectively; Improve customer experience; Lead to greater satisfaction; Lead to greater loyalty
Industry & Context.
US only
What They're Looking For.
Must Have
Associate's Degree or equivalent work experience, Familiarity with IT Security Field, Experience with Salesforce or CRM, Experience with Microsoft Excel and Word, Experience with Gmail and Google Docs, Experience with web Browsers, Verbal and written communications, Excellent time management, Excellent organization skills, Superior customer service skills, Basic technical understanding of KnowBe4 platform, Ability to work with minimal supervision, Ability to build rapport with customers
Nice to Have
IT experience/exposure is a plus, Prior experience as a Customer Success Manager, Collaborative and team work skills
What You'll Do.
Lead onboarding and implementation process
Collaborate with CSMs and Sales
Design implementation plans
Provide hands-on support
Address customer inquiries
Resolve customer issues
Ensure smooth handoff from Sales
Conduct regular check-ins with customers
Monitor customer progress
Identify potential roadblocks
Ensure alignment with success milestones
Document implementation steps
Create knowledge base articles
Contribute to improving internal processes
Coordinate with technical support
Identify opportunities to improve onboarding
Integrate all products/features
Improve overall customer experience
How You'll Work.
Team & Collaboration
Collaborate with CSMs; Collaborate with Sales; Collaborate with internal stakeholders; Coordinate with technical support
Communication Scope
Verbal communications; Written communications
Full Job Description
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Remote positions open to the US only. The Customer Implementation Specialist (CIS) is a key member of the KnowBe4 Customer Success team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its KSAT, PhishER, SecurityCoach and Compliance Plus product lines. The CIS will work closely with customers, Customer Success Managers (CSMs), and internal stakeholders to guide clients through the implementation process, ensuring they realize value quickly and effectively from our platform. Responsibilities: Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform. Collaborate with CSMs and Sales to understand customer goals and design implementation plans tailored to their needs. Provide hands-on support during platform setup, configuration, and initial training. Act as the primary point of contact for customers during implementation, addressing inquiries and resolving issues promptly. Ensure a smooth handoff from Sales to Customer Success post-sale. Conduct regular check-ins with customers to monitor progress, identify potential roadblocks, and ensure alignment with success milestones. Document implementation steps, create knowledge base articles, and contribute to improving internal processes. Coordinate with techni
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