KnowBe4
Human Risk Management
CustomerImplementationSpecialist
“Customer Implementation Specialist at KnowBe4. Skills: Customer onboarding, Platform implementation, Customer support. Lead onboarding and implementation process. Collaborate with CSMs and Sales”
What You'll Achieve.
ensuring a seamless and successful onboarding experience; ensuring they realize value quickly and effectively; improve the overall customer experience; lead to greater satisfaction and loyalty
Industry & Context.
What They're Looking For.
Must Have
Familiarity with standard concepts, practices and procedures within the IT Security Field, Experience with Salesforce or other CRM, Experience with Microsoft Excel and Word, Experience with Gmail and Google Docs, Experience with web Browsers (Chrome, Internet Explorer, etc.), IT experience/exposure is a plus, Prior experience as a Customer Success Manager, verbal and written communications, Excellent time management and organization skills, Superior customer service skills, collaborative and team work skills, Basic technical understanding of the KnowBe4 platform, Ability to work with minimal supervision, Ability to build rapport with customers via phone, email and video conferencing
What You'll Do.
Lead onboarding and implementation process
Collaborate with CSMs and Sales
Provide hands-on support
Act as primary point of contact
Ensure smooth handoff from Sales
Conduct regular check-ins
Document implementation steps
Create knowledge base articles
Contribute to improving internal processes
Coordinate with technical support
Proactively identify opportunities
Work with existing customer base
Integrate all products/features
How You'll Work.
Team & Collaboration
Collaborate with CSMs and Sales; Work with internal stakeholders; Coordinate with technical support; collaborative and team work skills
Communication Scope
verbal and written communications
Applying for this Customer Implementation Specialist role?
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